Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emory Verret

Summary

Dynamic hospitality professional with a proven track record at Pinstripes, excelling in guest relations and team management. Recognized for enhancing customer satisfaction through effective conflict resolution and streamlined reservation management. Adept at training staff and fostering a collaborative environment, ensuring high service standards and operational efficiency.

Experienced with coordinating front-of-house activities to enhance guest satisfaction. Utilizes strong communication and organizational skills to manage guest flow and staff coordination. Knowledge of hospitality protocols and team leadership to ensure smooth operations.

Lead hospitality professional with proven effectiveness in managing guest experiences and ensuring welcoming environment. Adept at team collaboration, adaptable to changing needs, and focused on achieving results. Strong skills in communication, conflict resolution, and customer service, with reliable and supportive nature that drives team success.

Overview

4
4
years of professional experience

Work History

Lead Hostess

Pinstripes
11.2022 - 09.2025
  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
  • Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
  • Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
  • Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
  • Enhanced guest experience by efficiently managing reservations and seating arrangements.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
  • Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
  • Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
  • Promoted a culture of teamwork by consistently supporting fellow employees during busy periods or when shortstaffed.
  • Increased reservation accuracy by implementing a digital reservation system that streamlined the booking process.
  • Answered customer questions about hours, seating, and menu information.
  • Streamlined the check-in process for faster service, resulting in increased customer satisfaction.
  • Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
  • Actively monitored dining room capacity to maximize seating opportunities while adhering to occupancy limits.
  • Managed special events coordination, ensuring seamless execution from initial inquiry through event completion.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Spearheaded initiatives to improve team communication, fostering a positive work environment among staff members.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Seated patrons based on guest preferences and seating availability.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Advised customers about special offerings and menu items to help drive sales.
  • Answered phone calls to take orders, give information and document reservations.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Completed daily side work and opening and closing duties without fail.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Promoted business loyalty by fostering positive customer relationships.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.

Team Member

Chick-fil-A
10.2021 - 12.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted customers in selecting merchandise best suited to needs.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Streamlined workflow for increased efficiency, introducing digital tool for task management.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Fostered positive work environment, leading by example and offering support to team members as needed.

Team Member

Coyote Drive in
05.2021 - 07.2021
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Was lead worker and in charge of snow cone truck. Set up, restocked, and closed down all by myself.
  • We would be there hours before movies started to set up popcorn boxes and fill them as well with cotton candy, etc.
  • Would help landscape the yard and upkeep with outside furniture and tables. Would go around and collect trash in all the lots and make sure everything is presentable.
  • Increased sales through effective product placements and persuasive communication skills.
  • Boosted team morale and productivity with recognition programs and constructive feedback.
  • Monitored and verified merchandise for proper prices and labels.
  • Assisted in inventory management to prevent stock shortages and overages.
  • Carried cases of sodas and heavy boxes inbetween buildings and vehicles.

Education

High School Diploma -

Tarrant County College
Fort Worth, TX
05-2027

Skills

  • Exceptional communication
  • Phone etiquette
  • Food safety awareness
  • Team management
  • Guest relations
  • Task delegation
  • Staff training
  • Policy enforcement
  • Upselling strategies
  • Restaurant operations
  • Seating arrangements
  • Reservation management
  • Table assignment
  • VIP handling
  • Reservations coordination
  • Marketing support
  • Brand representation
  • Promotions execution
  • Strong leadership
  • Special requests accommodation
  • Party preparation
  • Performance improvement
  • Customer service
  • Cleaning and sanitation
  • Greeting guests
  • Effective multitasking
  • Food safety
  • Interactive communication skills
  • Detail-oriented
  • Customer service expertise
  • Guest engagement
  • Guest complaint resolution
  • Safe food handling
  • Hospitality service expertise
  • Complaint handling
  • Payment processing
  • Service prioritization
  • Table setting
  • High volume dining
  • Table bussing
  • Upselling
  • Guest seating
  • Food station setup
  • Reservations management
  • Item promotion
  • Front-of-house display creation
  • Group reservations management
  • Menu board art
  • Seating coordination
  • Positive and professional
  • Price memorization
  • Table setting arrangements
  • Buffet setup and takedown
  • Strong interpersonal skills
  • Hospitality and accommodation
  • Dining customer service
  • Calm demeanor
  • Effective customer upselling
  • Calendar and scheduling software
  • Conflict and complaint resolution
  • Teamwork
  • Team player
  • Problem-solving
  • Warm and friendly
  • Time management
  • Attention to detail
  • Reliable and trustworthy
  • Flexible and adaptable

Timeline

Lead Hostess

Pinstripes
11.2022 - 09.2025

Team Member

Chick-fil-A
10.2021 - 12.2021

Team Member

Coyote Drive in
05.2021 - 07.2021

High School Diploma -

Tarrant County College

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