Summary
Overview
Work History
Education
Skills
Additionaltechnicalexpertise
Timeline
Generic

Emos Kaydea

Louisville,KY

Summary

Dedicated and resourceful customer service professional with a strong background in technical support, communication, and problem-solving. Proven ability to provide exceptional assistance in fast-paced environments while maintaining high customer satisfaction. Proficient in troubleshooting, multitasking, and using help desk tools like ServiceNow and Avaya phone systems. Adept at balancing technical expertise with interpersonal skills to deliver positive outcomes.

Overview

9
9
years of professional experience

Work History

Direct Support Professional (DSP)

Creekside of Whipp Mill
09.2023 - Current
  • Provided personalized care to patients with dementia, ensuring well-being and fostering positive engagement
  • Maintained cleanliness and organized environments to support patient health and safety

Tier 1 Support Representative (Part-Time)

Charter Communications
04.2023 - 09.2023
  • Handled up to 50 inbound calls daily, delivering technical support for Spectrum Internet services
  • Troubleshot hardware/software issues, resolved Wi-Fi problems, and documented solutions in the system

Customer Service Representative

Kentucky Transport Cabinet (Agency)
04.2021 - 08.2022
  • Processed driver licenses and managed inquiries using secure systems like KDLIS
  • Assisted with license reinstatements and provided guidance on traffic violation resolution

Life Insurance Specialist

American Income Life
11.2020 - 04.2021
  • Conducted outbound calls to book appointments, achieving performance targets through collaborative efforts

Customer Service Representative

Teleperformance (USAA Account)
01.2019 - 04.2020
  • Managed up to 100 daily calls, updating clients on services and resolving concerns efficiently
  • Ensured accurate database entries for customer interactions and enhanced product understanding

Internship with LMPD

Mayor’s Summer Youth Program
04.2016 - 08.2016
  • Observed police-community relations during traffic stops and earned a certificate of recognition for outstanding contributions

Education

Associate in Arts -

Jefferson Community & Technical College
01.2020

Major - Graphic Design

Campbellsville University
01.2018

BBA - Business Administration

University of Louisville

Skills

  • Customer support (phone, chat, and email)
  • Technical Troubleshooting and Problem-Solving
  • Help Desk Operations (ServiceNow, Webex)
  • Communication and Critical Thinking
  • Software Proficiency: Microsoft Office 365, Windows OS, Citrix
  • Database Operations (SQL)
  • Hardware/Software Installation
  • Time Management & Multitasking
  • Knowledge of HTML and CSS
  • Familiarity with IDEMIA Web Client and ID COMM systems

Additionaltechnicalexpertise

  • Knowledge of HTML & CSS
  • Familiarity with IDEMIA Web Client and ID COMM systems

Timeline

Direct Support Professional (DSP)

Creekside of Whipp Mill
09.2023 - Current

Tier 1 Support Representative (Part-Time)

Charter Communications
04.2023 - 09.2023

Customer Service Representative

Kentucky Transport Cabinet (Agency)
04.2021 - 08.2022

Life Insurance Specialist

American Income Life
11.2020 - 04.2021

Customer Service Representative

Teleperformance (USAA Account)
01.2019 - 04.2020

Internship with LMPD

Mayor’s Summer Youth Program
04.2016 - 08.2016

Associate in Arts -

Jefferson Community & Technical College

Major - Graphic Design

Campbellsville University

BBA - Business Administration

University of Louisville

Similar Profiles

CREATE PROFILE
Emos Kaydea