Emotions Redd
Indianapolis,IN
Summary
Dedicated banquet server and lead with extensive experience in high-volume event environments, including Lucas Oil Stadium and Indiana Convention Center. Consistently delivered quality service to 20-30 tables per shift, maintaining effective communication with supervisors and team members. Proven expertise in customer relations, ensuring guest satisfaction through attentive service and prompt response to needs. Strong organizational and multitasking abilities, with a keen eye for detail in maintaining cleanliness and proper table settings. Demonstrated leadership in both professional and volunteer roles, including event security and community service. Skilled in managing large groups, effective problem-solving, and maintaining OSHA compliance in various operational settings. Proficient in event organization, guest relations, and handling logistics with efficiency and care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Event Security
Lucas Oil Stadium: Indiana Convention Center
Indianapolis, IN
06.2021 - 02.2024
- Managed large-scale special event security operations with multiple agencies involved.
- Ensured compliance with industry standards regarding security protocols in order to prevent external threats from infiltrating the company's systems.
Banquet Server
Lucas Oil Stadium
Indianapolis
06.2021 - 10.2022
- Provided quality service to approximately 30 tables per shift
- Communicated with banquet supervisors and other servers
- Served food to guests and refill drinks promptly
- Expected and addressed customers' needs throughout their meal.
Banquet Lead
Indiana Convention Center
Indianapolis
06.2021 - 10.2022
- Greeted and actively listened to customers
- Verified proper table setting
- Ensured cleanliness of glassware, table, table linens and routinely clean floors, counters, service refrigerators and carpets
- Provided quality service to about 20 tables per shift
- Regularly offered attention to customers throughout dinners to ensure satisfaction and answered questions about food options.
Education
High School Diploma -
Excel Center
Indianapolis, IN01.2023
Skills
- Organizational and Effective Communication skills
- Collaboration and Multitasking skills
- Staff Leadership and Excellent Customer Service Skills
- Willingness to help and take initiative to solve problem
- Management skills of large group youth and adults
- Special Event Security
- Public event security
- Event Setup
- Admissions event participation
- Community Events
- Event Organization
- Food-Borne Illness Prevention
- Guest Relations
- Speech Clarity
- Shipping and receiving
- Material Handling
- Loading and unloading
- Barcode scanning
- Shipment Palletization
- RF scanner
- Order Picking
- Warehouse Safety
- OSHA Compliance
Volunteer Experience
- Family Homeless Project, Packed meals in boxes when necessary, Prepared hygiene kits and personal supplies, Served homeless population
- Lucas Oil Stadium:Indiana Convention Center, Temp agency event security
Accomplishments
- Excel Center 2023
- IT Fundamentals Certification 2023
- Quickbooks Certification 2023
- CINS Certification 2023
Certification
- Excel Center 2023
- IT Fundamentals Certification 2023
- Quickbooks Certification 2023
- CINS Certification 2023
Timeline
Event Security
Lucas Oil Stadium: Indiana Convention Center
06.2021 - 02.2024
Banquet Server
Lucas Oil Stadium
06.2021 - 10.2022
Banquet Lead
Indiana Convention Center
06.2021 - 10.2022
High School Diploma -
Excel Center
Similar Profiles
Jayna MacdonaldJayna Macdonald
Volunteer at Indiana Convention Center & Lucas Oil StadiumVolunteer at Indiana Convention Center & Lucas Oil Stadium
Johanne Saint AmourJohanne Saint Amour
Leader/ Translator at Orlando Stadium/Convention CenterLeader/ Translator at Orlando Stadium/Convention Center
Collin SheetsCollin Sheets
I&D Supervisor at Reliable Staffing (Indiana Convention Center)I&D Supervisor at Reliable Staffing (Indiana Convention Center)