Overview
Work History
Education
Skills
Timeline
RegisteredNurse
Emma Owens

Emma Owens

Wichita,KS

Overview

5
5
years of professional experience

Work History

Home Health Aide

AllSaints Home Healthcare
12.2023 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Team Leader

core acquisitions
07.2022 - 11.2023
  • I was currently promoted into a lead/management position
  • Training and having people on my team to get them into leadership as well until they hit ownership.

Shift Manager

Pizza Hut
01.2022 - 12.2022
  • Managed daily cash intake by counting our registers and tabulating profits.
  • Helping employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Upheld company standards and compliance requirements for operations.
  • Coached employees on interactions with customers to drive exceptional service.
  • Reinforced rules to promote superior employee performance.
  • Taught staff upselling techniques to meet revenue targets.
  • Remained calm and professional in stressful circumstances effectively diffused tense situations
  • Resolved customer inquiries and complaints requiring management level escalation.

Team Member

Blaze Pizza
03.2021 - 09.2021
  • Developed positive customer relationships through friendly greeting and excellent service
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Rotated through series of different stations based on team needs.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.

Server

CottonWood Point
04.2019 - 11.2020
  • Provided exceptional service to high volume of everyday residents
  • Displayed enthusiasm and knowledge about residents usuals and perks to give them an excellent experience for breakfast, lunch, and dinner!
  • Went out of my job of working in the kitchen to help residents whether that might be walking them to their room, supplying them their portioned medication, helping them with dishes, anything i could be a helping hand to

Education

High school diploma -

Education Imagine Acadamy
Wichita, KS
05.2023

Skills

  • Shift Management
  • Supervising Experience
  • Flexible schedule
  • Hiring and recruiting
  • Mentoring and coaching
  • Schedule oversight
  • Opening and closing procedures
  • Documentation and reporting
  • Punctual and reliable
  • Team development
  • Payment processing
  • Safety compliance
  • Decision making
  • Cash handling
  • Quality assurance
  • Relationship building
  • Handling customer complaints
  • Inventory controls
  • Tech savvy
  • Energetic and enthusiastic

Timeline

Home Health Aide

AllSaints Home Healthcare
12.2023 - Current

Team Leader

core acquisitions
07.2022 - 11.2023

Shift Manager

Pizza Hut
01.2022 - 12.2022

Team Member

Blaze Pizza
03.2021 - 09.2021

Server

CottonWood Point
04.2019 - 11.2020

High school diploma -

Education Imagine Acadamy

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Emma Owens