Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

EMOYA SMITH

Mableton,GA

Summary

Experienced customer service and administrative professional with a proven track record in enhancing team performance and client rapport. Adept at streamlining operations to increase efficiency and support company objectives. Recognized for excellent communication abilities and a positive approach to problem-solving and client engagement

Overview

17
17
years of professional experience

Work History

Office Administrator

JW Affinity IT, LLC
Atlanta, GA
05.2024 - Current
  • Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy
  • Supervise members of the administrative staff, equally dividing responsibilities to improve performance
  • Manage agendas, travel plans and appointments for upper management
  • Manage emails, letters, packages, phone calls and other forms of correspondence
  • Support bookkeeping and budgeting procedures for the company
  • Create and update databases and records for financial information, personnel and other data
  • Track and replace office supplies as necessary to avoid interruptions in standard front office procedures
  • Submit reports and prepare proposals and presentations as needed
  • Assist colleagues whenever there is an opportunity to do so.

Customer Administrator

Smith Debnam Law Office
Atlanta, GA
11.2017 - 05.2023
  • Liaison for Retail Collection Department to ensure maintenance requests are handled
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
  • Helps develop cases by maintaining contact with people involved in case; scheduling appearances; preparing and filing discovery requests; preparing Continuances and all clients' legal documents
  • Keeps clients informed by maintaining contact, communicating case progress
  • Responsible for carrying out variety of day to day functions in law office such as meeting with clients, assisting attorneys, doing research work, and filing various documents
  • Responsible for all upcoming events, court appearances, trials and all heavy calendar management
  • Build client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.

Legal Assistant

The Rutherford Law Firm
Columbia, South Carolina
03.2013 - 09.2017
  • Build client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
  • Evaluated customers' potential needs to make appropriate recommendations
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity
  • Handled office scheduling and made notes for deadlines, motions and other important dates
  • Filed court documents and legal pleadings with the court clerk on behalf of attorneys
  • Scheduled appointments, court appearances and depositions for a busy law firm
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.

Store Manager

Title Max Of Columbia
Columbia, South Carolina
01.2010 - 03.2013
  • Managed inventory control, cash control and store opening and closing procedures
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback
  • Completed point of sale opening and closing procedures
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Prepared and analyzed daily/monthly company reports and communicated data to different levels of management
  • Processed and recovered accounts to closure.

SLA Monitor/Customer Incident Analyst/Service Coordinator

NCR
Columbia, South Carolina
02.2008 - 03.2010
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
  • Responding to customer needs through competent customer service and prompt problem-solving
  • Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.

Education

Business Administration And Management -

Midlands Technical College
West Columbia, SC

Skills

- Time Management
- Client Relations
- Problem-solving
- Team Leadership
- Project Coordination

Affiliations

  • DACS, INC Nonprofit/Sorority Organization, Member (2013-Present)
  • Title Max- Recipient of Store of the year award, Manager (2011)

Timeline

Office Administrator

JW Affinity IT, LLC
05.2024 - Current

Customer Administrator

Smith Debnam Law Office
11.2017 - 05.2023

Legal Assistant

The Rutherford Law Firm
03.2013 - 09.2017

Store Manager

Title Max Of Columbia
01.2010 - 03.2013

SLA Monitor/Customer Incident Analyst/Service Coordinator

NCR
02.2008 - 03.2010

Business Administration And Management -

Midlands Technical College

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EMOYA SMITH