EMPERATRIZ B. DIAZ TORRES
CHICAGO,ILLINOIS
Summary
Motivated and quick learner thriving in fast-paced, high-volume environments while consistently adhering to safety standards. Strong commitment to maintaining open availability and flexibility, able to work various shifts. Versatile and detail-oriented professional with over 2 years of combined experience in factory operations, administrative support, and managerial assistance. Strong organizational, communication, and problem-solving skills proven to be valuable assets in supporting team productivity.
Overview
7
7
years of professional experience
Work History
Production Worker
Worlds Finest Chocolate
03.2023 - Current
- Produced quality products by palletizing, packaging and assembling finished items.
- Cleaned up work area at end of shift to maintain safe working environment.
- Identified defective parts or components and removed them from production line.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Followed safety protocols while operating machines and equipment.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Reported any issues to supervisor immediately for resolution.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Assisted in setting up production lines for manufacturing processes.
Assistant Manager
Plaza Vea
08.2020 - 09.2022
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Secretary
Fotolux
03.2018 - 07.2020
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
Geologia -
UNIVERSIDA DE ORIENTE
12.2017
GED -
LICEO BOLIVARIANO FERNANDO PENA ALBER
Venezuela12.2010
Skills
- Problem Solving
- Eye for detail
- Fast learning
- Multitasking
- Customer service
- Documentation Management
- Manufacturing support
- Team collaboration
Timeline
Production Worker
Worlds Finest Chocolate
03.2023 - Current
Assistant Manager
Plaza Vea
08.2020 - 09.2022
Secretary
Fotolux
03.2018 - 07.2020
Geologia -
UNIVERSIDA DE ORIENTE
GED -
LICEO BOLIVARIANO FERNANDO PENA ALBER
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