Summary
Overview
Work History
Education
Skills
Timeline
Generic

Empress Shinn

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue.

Overview

14
14
years of professional experience

Work History

Childcare Assistant Teacher

Melissa
06.2022 - 07.2022
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Communicated regularly with parents about daily activities and behaviors.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Gathered materials and resources to prepare for lessons and activities.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.

Childcare

N/a
05.2008 - 07.2022
  • Established positive relationships with students and families.
  • Created safe and nurturing learning environment for preschoolers.
  • Guided students to develop social, emotional and physical skills.
  • Modeled positive behavior and communication skills for students.
  • Organized and supervised large and small group activities.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Supported students in developing self-esteem and self-confidence.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Incorporated music, art and literature into curriculum.
  • Utilized creative teaching strategies to engage students in classroom.
  • Assessed student progress and provided feedback on educational development.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Developed and implemented behavior management plans.

Housekeeping

Ms.Lee
02.2012 - 06.2022
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Managed laundry sorting, washing, drying, and ironing.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Catering Server (one Time on Call)

N/a
03.2020 - 03.2020
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Arranged linens and table settings according to seating plan and event theme.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Cleared dishes and glassware quickly following each course.
  • Maintained flexible work schedule to meet event needs.
  • Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
  • Loaded and unloaded delivery van carefully to maximize efficiency.
  • Utilized proper food handling techniques to establish safety and quality of food served.
  • Prepared and maintained drink stations throughout catering events.
  • Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
  • Stored clean chafing dishes, tableware and platters after catering events to safeguard items and maintain consistent inventory.
  • Maintained clean and safe work environment.
  • Assisted customers in selecting menu items, answering questions and providing general information.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Customer Service Cashier

Isa
04.2018 - 10.2018
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Redeemed coupons to discount purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.

Receptionist

Mr.B
10.2017 - 12.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Recorded status and duties completed in logbooks for management.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Scheduled daily and weekly care hours for client caseload.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Education

Bachelors -

University of Maryland Global Campus
Maryland
06.2026

GED -

Yabc
Jamaica, NY
03.2020

Skills

  • Reading Comprehension
  • Emotionally Supportive
  • Behavioral Supervision
  • Well Control
  • Time Management
  • Sanitation and Hygiene
  • Health and Safety
  • Child CPR

Timeline

Childcare Assistant Teacher

Melissa
06.2022 - 07.2022

Catering Server (one Time on Call)

N/a
03.2020 - 03.2020

Customer Service Cashier

Isa
04.2018 - 10.2018

Receptionist

Mr.B
10.2017 - 12.2017

Housekeeping

Ms.Lee
02.2012 - 06.2022

Childcare

N/a
05.2008 - 07.2022

Bachelors -

University of Maryland Global Campus

GED -

Yabc

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Empress Shinn