Emrah Altiparmak
Madison
Summary
Friendly and personable with knack for effective communication and problem-solving. Possesses foundational understanding of loan processing procedures and proficiency in data entry and customer service. Aiming to streamline operations and enhance client satisfaction through meticulous attention to detail and reliable support.
Overview
4
4
years of professional experience
Work History
Collections/Loan Officer Assistant
Madison Credit Union
05.2025 - Current
- Assisted in processing loan applications, ensuring compliance with regulations and internal policies.
- Collaborated with loan officers to gather necessary documentation from clients, enhancing workflow efficiency.
- Analyzed client payment trends to inform strategic decision-making regarding collections efforts and policies.
- Ensured legal compliance by adhering to federal and state regulations while performing collections tasks, protecting company reputation.
- Identified and contacted customers with overdue accounts to address payment status.
Real Estate Agent
Yoo Realty Group
11.2024 - Current
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Debt Collector
Denizbank
02.2023 - 04.2024
- Managed collection efforts through effective communication with clients and stakeholders.
- Developed payment plans tailored to client needs, enhancing recovery rates and customer satisfaction.
- Trained junior staff on best practices for account management and customer engagement strategies.
- Collaborated with other departments to address account discrepancies and coordinate resolution efforts.
Customer Service Representative
Denizbank A.S
05.2022 - 02.2023
- Led customer service team to deliver exceptional support and resolve complex inquiries efficiently.
- Analyzed customer feedback to identify trends, driving strategic initiatives for service enhancement.
- Collaborated with cross-functional teams to streamline communication and improve response times for customer issues.
- Maintained detailed records of customer interactions, ensuring compliance with company policies and standards.
Education
Bachelor of Science - Finance
University of Istanbul
Istanbul, Turkey05-2022
Skills
- Loan application processing
- Regulatory compliance
- Documentation collection
- Customer account management
- Workflow efficiency improvement
- File management
- Document verification
- Loans and Loan file review
Timeline
Collections/Loan Officer Assistant
Madison Credit Union
05.2025 - Current
Real Estate Agent
Yoo Realty Group
11.2024 - Current
Debt Collector
Denizbank
02.2023 - 04.2024
Customer Service Representative
Denizbank A.S
05.2022 - 02.2023
Bachelor of Science - Finance
University of Istanbul