Emrah Anakok

In an Executive role, I managed a dedicated team of 7 leaders and 60 employees, orchestrating their efforts to align with organizational goals. Through my adept management, we achieved remarkable results, including an impressive 8.1-point surge in Guest Satisfaction and a commendable 70.8% achievement, securing 4th place in 2023 within the esteemed W Hotels US & Canada portfolio. Furthermore, my dedication and leadership were acknowledged through prestigious accolades, including the esteemed Leader of the Quarter award in 2022, and notable recognition from the Marriott Western Region for Luxury Leadership.

As the leader overseeing the Front Desk, Concierge, Bell, Housekeeping, and Club Lounge teams, comprising 5 dedicated leaders and 100 employees, I orchestrated a harmonious symphony of hospitality excellence. I served as a pivotal Marriott Bonvoy connector and the champion of GXP within the hotel. Throughout my tenure, I spearheaded several pivotal projects, including the seamless upgrade of Opera, the successful implementation of Rex, and the introduction of a dynamic Upsell program. My commitment to excellence was recognized through accolades such as winning the Leader of the Month award twice along with a personalized recognition letter from the Southeast Area Vice President, acknowledging my exceptional contributions to the hotel's success

Promoted to the position of Director of Rooms following a track record of exceptional performance as Director of Housekeeping and Front Office Manager, I assumed leadership of a dynamic team comprising 8 leaders and 120 associates within a bustling 392-key hotel. Throughout my five-year tenure, I consistently surpassing expectations by enhancing Guest Satisfaction Scores year after year. Furthermore, my commitment to excellence was evident in our impeccable track record, as we not only passed but excelled in every single Brand Standard Audit, consistently residing in the "green zone." Even amidst a demanding four-month renovation period, I navigated our team through with resilience and finesse, ensuring that our commitment to guest satisfaction and operational excellence remained unwavering.