Emrah Cizmic
Bothell,WA
Summary
Seeking a dynamic environment where I can apply my skills, grow professionally, and contribute meaningfully to the team’s success. Eager to take on new challenges that will foster both personal and career development, while being recognized as a valuable asset to the team and supported in my advancement.
Overview
8
8
years of professional experience
Work History
Digital Transformation Manager
SBM Management Services
01.2023 - Current
- Provide IT Support to the entire SBM Management team on the Microsoft campus, as well as, Microsoft Data Centers across the United States
- Assist in implementing a QR code-based Service Validation program using SBM’s 4insite App for Microsoft Restrooms on Campus
- Currently working closely with clients to help manage technical solutions to improve service at Microsoft
- Developed a process to have all devices compliant on the Microsoft Domain
- Utilizing Microsoft Power Apps to improve efficiency in different technical systems
- Implement information from our database to create dashboards with Power BI
Project Lead/ Data Analyst
Pactera Technologies
01.2020 - 01.2021
- Analyzed user search queries to strategically deliver output for globalization services by ensuring plausible Bing search outputs
- Provided verification data to enhance accuracy for Bing maps search results
- Ensured quality and acquired correct results for search hits in the United States, Canada, and France
IT Support
Technologies NW
01.2018 - 01.2021
- Traveled onsite to assist clients and provide hands on support with computer related issues
- Provided status on ongoing issues in a professional and time efficient manner
- Implemented skills in Windows 7, Windows 10, and running diagnostics while providing services
- Communicated effectively with customers from diverse backgrounds while trying to evaluate the computer issue
Education
Bachelor’s - Management Information Systems
Washington State University
05-2021
Skills
- Experience in Power BI, SQL, and Excel
- Excellent problem solving, critical thinking and organizational skills by troubleshooting issues that arise
- Highly organized, detail oriented, able to multitask and adapt quickly to changing environments
- Fluent in English, Croatian, and Bosnian
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
Bosnian
Native or Bilingual
Timeline
Digital Transformation Manager
SBM Management Services
01.2023 - Current
Project Lead/ Data Analyst
Pactera Technologies
01.2020 - 01.2021
IT Support
Technologies NW
01.2018 - 01.2021
Bachelor’s - Management Information Systems
Washington State University