Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Emran OZTURKMEN

Bursa,Turkey

Summary

Hospitality professional with 10+ years of experience in luxury hotels and high-volume dining operations. Specialized in guest relations, fine-dining service, and VIP customer care within 5-star environments. Strong team player with Upper-Intermediate English (B2) and native Turkish. Proven ability to deliver exceptional service quality in fast-paced, seasonal operations.

Overview

11
11
years of professional experience

Work History

Senior Server / Guest Relations

Sheraton Bursa Hotel
01.2021 - Current
  • Deliver premium food & beverage service in a 5-star hotel environment
  • Manage VIP guest relations and personalized service experiences
  • Coordinate with kitchen and bar teams during peak service hours

Service Specialist

Almira Hotel Thermal Spa & Convention Center
01.2018 - 01.2021
  • Provided fine-dining and banquet service for international guests
  • Handled guest inquiries and complaints professionally
  • Ensured compliance with hygiene, safety, and service standards

Assistant Server (Busser)

Crowne Plaza Bursa Convention Center
01.2015 - 01.2018
  • Supported senior servers in high-volume restaurant operations
  • Assisted with event setup, table service, and service flow
  • Developed strong fundamentals of 5-star hospitality service

Education

High School Diploma -

Tophane Endüstri Meslek Lisesi
Bursa
01.2015

Skills

  • Guest Relations
  • Fine Dining Service
  • VIP Service
  • Problem Solving
  • Teamwork
  • High-Volume Operations
  • Hotel POS Systems

LANGUAGES

Turkish – Native
English – Upper Intermediate (B2)

Timeline

Senior Server / Guest Relations

Sheraton Bursa Hotel
01.2021 - Current

Service Specialist

Almira Hotel Thermal Spa & Convention Center
01.2018 - 01.2021

Assistant Server (Busser)

Crowne Plaza Bursa Convention Center
01.2015 - 01.2018

High School Diploma -

Tophane Endüstri Meslek Lisesi
Emran OZTURKMEN