Summary
Overview
Work History
Education
Skills
Timeline
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Emree Sill

Syracuse

Summary

Dynamic and dedicated professional with extensive experience as a Restaurant Hostess at Twigs Bistro, excelling in customer service and multitasking. Proven ability to enhance guest satisfaction through effective waitlist management and conflict resolution. Strong team collaborator with a commitment to cleanliness and hygiene, ensuring a welcoming environment for all patrons.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Twigs Bistro
07.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Working as a team to get all the tables cleared and cleaned after guests leave.

Restaurant Hostess

Sonora Grill
12.2023 - 09.2024
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.

Shift Lead Supervisor

Andersen's Crazy Candy
02.2021 - 03.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Promoted a positive work environment through open communication and effective conflict resolution strategies.
  • Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
  • Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.

Education

Layton High School
Layton, UT

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cleanliness and hygiene
  • Complex Problem-solving
  • Assertiveness
  • Handling complaints
  • Task prioritization
  • Team collaboration
  • Waitlist management
  • Interactive communication skills

Timeline

Restaurant Hostess

Twigs Bistro
07.2024 - Current

Restaurant Hostess

Sonora Grill
12.2023 - 09.2024

Shift Lead Supervisor

Andersen's Crazy Candy
02.2021 - 03.2023

Layton High School

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