Emric Thompson
Perry,UT
Summary
Quick to learn, adapt, and have an eye for the details. Good under pressure and enjoy fast paced work. Enjoy interacting with others.
Most jobs were held in between school, thus the shorter retentions.
Overview
9
9
years of professional experience
Work History
Inspector
Apex Systems
10.2020 - 03.2021
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Performed preliminary, in progress, hidden damage and final product inspections.
- Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
- Identified and helped resolve production problems, increasing output while reducing errors.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Inspected product and machines with accuracy, reporting problems or defects quickly.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Identified defects during cyclical checks.
- Kept detailed notes of product functionality, specifications and appearance using Microsoft Excel.
- Recorded defects and coordinated issue resolution with development team and functional leads.
- Identified and helped resolve non-conforming product issues.
- Collected samples during production and tested randomly to determine in-process product quality.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Routinely checked measuring equipment to resolve testing problems.
- Tested products and maintained detailed records in software system.
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Inspected outbound shipments and conducted random sampling of product quality.
Customer Service Agent
SYKES
05.2019 - 08.2019
- Facilitated communications through management of inbound and outbound customer calls.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Addressed customer account discrepancies and concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Barista
Starbucks
05.2017 - 08.2017
- Packaged bagels, muffins and other food items for customer purchase.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Helped management keep adequate supply on hand by notifying of shortages.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Followed exact recipes for mixing and preparing beverage and food items.
- Promoted additional items with beverages, increasing store sales.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Team Member
Chipotle
05.2012 - 12.2012
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Used proper techniques to prepare food and ingredients.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Greeted guests pleasantly and answered menu questions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Education
Bachelor of Arts - Modern Dance
Utah Valley University
Orem, UT05.2020
Skills
- Testing and Analysis
- Random Sampling
- Ability to Adapt
- Customer Account Management
- Calm and Professional Under Pressure
- Issue Identification
- Customer Service
- Documentation
Timeline
Inspector
Apex Systems
10.2020 - 03.2021
Customer Service Agent
SYKES
05.2019 - 08.2019
Barista
Starbucks
05.2017 - 08.2017
Team Member
Chipotle
05.2012 - 12.2012
Bachelor of Arts - Modern Dance
Utah Valley University