Elizabeth Van Oosten, MBA
Summary
Dynamic Sales Executive and Account Manager with 2 years of experience providing exceptional customer service while increasing revenues. Successful at leveraging sales techniques, and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations. Strong leader with proficiency in growing professional networks, influencing decision-makers and devising successful sales plans.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Corewell Health
12.2022 - Current
- Met existing customers to review current services and expand sales opportunities. Worked with 700+ client offices, including large healthcare organizations.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Achieved or exceeded company-defined sales quotas.
- Provided extensive support in sales, technical and business areas to key accounts.
- Expanded market share by identifying new business opportunities and securing high-value accounts.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Negotiated prices, terms of sales and service agreements.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
- Grand Rapids Women's Health: Negotiated a major deal-12 million dollars in revenue.
- Contributed to the development of an annual sales plan that aligned with overall company goals, supporting sustained growth objectives.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Maximized customer satisfaction by addressing their needs promptly, resolving issues, and providing exceptional after-sales support.
- Cancer Hematology Centers of West Michigan: Maximized EMR interfaces to increase test volume.
Phlebotomy Supervisor
Corewell Health
04.2021 - 11.2022
- Fostered communication within team and between departments.
- Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
- Increased productivity by implementing new technologies and equipment in the phlebotomy department.
- Managed daily activities and workflow of 45 employees to collect, label and process samples correctly.
- Worked closely with other supervisors to coordinate staffing across multiple shifts, maximizing efficiency and coverage during peak times.
- Developed comprehensive training programs for new hires, ensuring they were equipped with necessary skills to succeed in their roles.
- Promoted a positive work culture by fostering open communication among team members and encouraging collaboration between departments.
Medical Laboratory Scientist
Corewell Health
03.2015 - 04.2021
- Experience in Hematology, Coagulation, Bloodbank, Chemistry, and a strong emphasis in Immunochemistry.
- Assisted in the development of innovative testing methods, leading to more accurate diagnosis and treatment plans.
- Gathered and evaluated quality assurance data to identify issues and improve process efficiency.
- Performed data analysis and interpretation of results from clinical trials and epidemiological studies.
- Promoted a culture of continuous improvement within the lab by identifying opportunities for process optimization and championing change initiatives.
- Maintained confidentiality and professionalism by following strict HIPAA guidelines when handling patient information and test results.
- Collaborated with physicians and other healthcare professionals to evaluate the effectiveness of treatments and diagnostic techniques.
Education
MBA - Business
Davenport University
Grand Rapids, MI2024
Bachelor of Science - Medical Laboratory Science
Grand Valley State University
Allendale, MI2015
Skills
- Customer Service
- Excellent negotiation skills
- Account oversight
- Attention to detail
- Cross-Functional Collaboration
- Goal-Driven
- Sales expertise
- Time Management
- Product Knowledge
- Time management abilities
- Client Account Management
- Conflict Resolution
- Effective Communication
- Business development and planning
- Self Motivation
Certification
- MLS - Medical Laboratory Scientist (ASCP)
Timeline
Senior Account Manager
Corewell Health
12.2022 - Current
Phlebotomy Supervisor
Corewell Health
04.2021 - 11.2022
Medical Laboratory Scientist
Corewell Health
03.2015 - 04.2021
MBA - Business
Davenport University
Bachelor of Science - Medical Laboratory Science
Grand Valley State University
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