Emy Zaki
Gresham
Summary
Dedicated and detail oriented Diagnostic Medical Sonography student with six years of hands-on experience in patient access, imaging workflow, and direct patient care within hospital, Emergency Department, and Radiology Department settings. Knowledgeable in hospital protocols, electronic health record systems, and clinical software, with experience reviewing physician orders, verifying insurance and authorizations, initiating peripheral IV access, and supporting efficient imaging operations in fast paced environments. Recognized for professionalism, adaptability, and eagerness to learn, while maintaining accuracy, patient safety, and effective communication. Known for a compassionate approach to patient care, strong teamwork skills, and the ability to accept feedback constructively, with a clear goal of developing ultrasound specific clinical skills and becoming a reliable, engaged clinical intern.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Patient Access Representative ER Department
Adventist Health
Portland
2025 - Current
- Served as the first point of contact for patients, providing compassionate, professional customer service in a fast paced healthcare environment
- Performed timely and accurate patient registration, collecting demographic, insurance, and billing information
- Verified insurance eligibility, selected correct health plans, entered authorization details, and calculated and collected patient financial responsibility
- Obtained required signatures for treatment and clearly explained hospital policies and procedures to patients
- Reviewed physician orders and accurately attached them to patient medical records to ensure appropriate tests and services were provided
- Printed, organized, and distributed patient paperwork to appropriate departments to support efficient patient flow
- Coordinated patient escorts or escorted patients to designated departments as needed
- Followed departmental guidelines and instructions from senior staff while maintaining attention to detail and accuracy
- Demonstrated flexibility by working varied shifts to support patient care needs
Radiology Practice Assistant Manager - Contract
Diagnostic Radiologists
Portland
01.2025 - 04.2025
- Work with physician President and group members to manage daily operations and implement strategic initiatives.
- Oversee billing operations in collaboration with an external billing company.
- Manage physician practice financials, including QuickBooks and fiscal planning.
- Handle payer and hospital contracting processes, credentialing/recredentialing, and licensing requirements.
- Oversee company benefit programs, including health, pension, disability, and liability plans.
- Ensure compliance with corporate policies, IT security, and regulatory requirements like MIPS and PQRS.
- Develop and maintain group schedules, marketing materials, and company websites.
- Foster positive relationships with hospital administration, vendors, and internal teams.
Senior Imaging Assistant
Adventist Health
Portland
2022 - 2025
- Safely transport patients to and from the diagnostic imaging department, ensuring patient support systems are always in place.
- Report any changes in patient condition to nurses and technologists.
- Assist with managing patient flow within the imaging department.
- Train and mentor new hires, ensuring their smooth onboarding.
- Maintain patient records, verify insurance details, and obtain necessary consent forms.
- Communicate effectively with patients, physicians, and medical staff to facilitate smooth operations.
- Performed peripheral IV insertion for patients as ordered, following hospital protocols and infection control standards.
Lead
Gyro King
Wood Village
2016 - 2025
- Oversaw daily business operations, including staff scheduling, inventory management, and customer service coordination in a fast-paced restaurant environment.
- Managed front of house and back of house workflow, ensuring smooth operations during peak hours and maintaining high quality service standards.
- Handled cash management, POS transactions, and daily financial reporting with accuracy and attention to detail.
- Trained and supervised new team members, providing guidance on food safety, cleanliness, and customer interaction.
- Communicated with vendors and suppliers to maintain inventory levels and ensure timely deliveries.
- Built strong customer relationships through personalized service, resolving issues quickly and professionally.
- Supported marketing efforts and menu updates to improve business visibility and customer engagement.
- Family Business
Patient Care Technician
Legacy
Gresham
2020 - 2022
- Ensured patient safety and comfort by monitoring vital signs and accurately reporting changes in condition.
- Maintained patient safety through proper positioning and use of safety equipment.
- Assisted with patient transfers, ambulation, and positioning to ensure optimal care.
- Communicate effectively with patients, physicians, and medical staff to facilitate smooth operations.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Restocked unit frequently with necessary medical supplies.
Pharmacy Technician
Fred Meyer
Wood Village
2019 - 2020
- Assisted pharmacists in preparing and dispensing medications, IV solutions, and infusion therapies.
- Processed insurance claims and payments, ensuring accuracy and efficiency.
- Organized and labeled prescription medications in an efficient and accurate manner.
- Acted as liaison between pharmacy, patients, and physician offices, ensuring all necessary prescription information was available for processing.
- Scheduled prescription refills and maintained accurate patient records.
- Assisted patients with understanding co-payment responsibilities and facilitated patient assistance programs.
- Maintained compliance with pharmacy regulations and confidentiality standards.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Service Team
Panda Express
Gresham
2018 - 2019
- Delivered exceptional customer service by greeting guests, handling food orders, and processing payments efficiently at the front counter and drive through.
- Maintained cleanliness and organization of workstations and dining areas, ensuring a welcoming and sanitary environment.
- Adhered to company operational and safety procedures to consistently serve fresh, high quality food.
- Worked collaboratively with team members to meet daily goals in a fast paced, high pressure kitchen environment.
- Rotated between various positions including front counter, and kitchen, demonstrating flexibility and cross training.
- Prepared hot and cold menu items, operated kitchen equipment safely, and followed food handling protocols.
- Demonstrated physical stamina by standing for extended periods, lifting up to 50 lbs., and reaching across countertops to serve customers.
- Supported a positive and inclusive team culture, fostering communication and camaraderie among staff.
Education
Bachelor degree -
Boise State University
Boise06-2027
Associate of Science -
Mount Hood Community College
GreshamDiploma -
Gresham High School
GreshamSkills
- Patient scheduling & coordination
- Medical imaging & transport
- Insurance verification & billing
- Clerical & administrative support
- HIPAA compliance
- Leadership & team training
- Multitasking in high-volume environments
- EMR & office software (Epic, Microsoft Office)
- Effective communication & customer service
- IV insertion & patient safety
- BLS & CPR certified
- Customer service excellence
- Reception & organizational skills
- Medical terminology knowledge
- Proactive problem-solving
- Performance feedback & mentoring
- Adapting to change & challenges
- Policy & procedure compliance
- Data analysis & reporting
- Cross-functional collaboration
- Prioritization & deadline management
- Drafting reports & correspondence
- Workflow & resource management
- Event & meeting coordination
- Inventory control
- HR processes & onboarding
- Documentation & data integrity
- Patient registration
- Appointment scheduling
- Phone and email etiquette
- Policy understanding
- Patient identity verification
- Team building
Certification
BLS & CPR Certified
Languages
- English, Fluent
- Arabic, Fluent
Timeline
Radiology Practice Assistant Manager - Contract
Diagnostic Radiologists
01.2025 - 04.2025
Patient Access Representative ER Department
Adventist Health
2025 - Current
Senior Imaging Assistant
Adventist Health
2022 - 2025
Lead
Gyro King
2016 - 2025
Patient Care Technician
Legacy
2020 - 2022
Pharmacy Technician
Fred Meyer
2019 - 2020
Service Team
Panda Express
2018 - 2019
Bachelor degree -
Boise State University
Associate of Science -
Mount Hood Community College
Diploma -
Gresham High School