EMY ACEVES
Nashville,TN
Summary
Dynamic and results-oriented banking professional with a proven track record at Marine Federal Credit Union, excelling in customer satisfaction and proficient banking software utilization. Skilled in bilingual translation and conflict resolution, consistently delivering exceptional service while enhancing client privacy. Expertise in both hard and soft skills drives success in customer-focused environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
GILA Representative
Marine Federal Credit Union, Western Blvd
Jacksonville, NC
02.2023 - Current
- Conducted video chat sessions to address and identify fraud imposters.
- Collaborated with risk compliance teams to validate identity.
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
- Utilized banking software to record and analyze customer data, enhancing service delivery.
- Resolved problems or discrepancies concerning customers' accounts.
- Educated customers on banking policies, procedures, and digital banking platforms.
- Performed risk assessments on loan applications and investments, minimizing financial losses.
- Conducted research into customer questions or problems using available resources.
Dental Assistant
Emerald Coast Smiles By Design
Pensacola, FL
01.2022 - 01.2023
- Chairside assisting experience with fillings, extractions, crown prep, and implants.
- Proficient in sterilizing instruments and labs.
- Proficient in scanning with equipment such as iTero and Medit.
- Skilled in delivering crowns, implants, and bridges.
- Documented patient records with procedures performed and added notes taken to charts.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
Member Call Solutions Expert 111
Marine Federal Credit Union
11.2018 - 10.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Serviced Spanish Speaking Members
- Responsibly handled sensitive account information.
- Exhibited good judgment in difficult situations.
- Mentored and trained employees.
Education
High School Diploma -
Northside High School
Associates - General Education
Coastal Carolina Community College
D1 Titled -
Dental Assistant
Skills
- Activity monitoring
- Transaction review
- Account information review
- Experience with Banking Software
- Client Privacy Assurance
- Efficient Refund Management
- Client Account Revisions
- Conflict resolution
- Microsoft Office Proficiency
- Bilingual Translation Expertise
- Customer relations
- Efficient Insurance Billing
- Patient scheduling
- Dental software management
- Appointment scheduling
Certification
- D1 Certified
- CPR Certified
- X-Ray Certified
- Email Security for Financial Institutions
- Customer Service and Support
- Business Account Refresher Course
- Excellent Service Workshop
Training
- Call Center Training, Bank Teller Training, Lending Training, Security Training, Sterilizing Tech Training, Pediatric Training, Chairside Assistance Training.
Languages
Spanish
Native/ Bilingual
Timeline
GILA Representative
Marine Federal Credit Union, Western Blvd
02.2023 - Current
Dental Assistant
Emerald Coast Smiles By Design
01.2022 - 01.2023
Member Call Solutions Expert 111
Marine Federal Credit Union
11.2018 - 10.2021
- D1 Certified
- CPR Certified
- X-Ray Certified
- Email Security for Financial Institutions
- Customer Service and Support
- Business Account Refresher Course
- Excellent Service Workshop
High School Diploma -
Northside High School
Associates - General Education
Coastal Carolina Community College
D1 Titled -
Dental Assistant
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