Emy Diaz
Summary
Highly organized receptionist with exemplary multitasking, time management and costumer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Warm and friendly individual helps customers in any situation. Enjoy working closely with team members to deliver positive guest experience.
Overview
2
2
years of professional experience
Work History
Costumer Service Associate
Sportive
04.2021 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Demonstrated items to customers and created customer awareness, interest and sales.
Front Desk Receptionist
Intercontinental Hotels Group, Ihg
10.2021 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Cashier
Der Dutchman Restaurant
02.2022 - 10.2022
- Worked as a barista as well
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained cash drawer of $[Amount] or more per shift.
Front Desk Coordinator
Divine Hair Creations
10.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected payments and verified reservation details to maintain customer satisfaction.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Prepared weekly employee work schedules for team members.
Front Desk Receptionist
Law Firm Of Alex Dell
Sarasota, FL
02.2023 - Current
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Routed incoming mail and messages to relevant personnel without delay.
- Organized, maintained and updated information in computer databases.
- Compiled information from files and research to satisfy information requests.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Completed data entry and filing to keep records updated for easy retrieval.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Education
High School Diploma -
Juan Bosco High School
Venezuela, Ciudad Ojeda, Zulia07.2017
Associate of Arts - Communications
Rafael Urdaneta University
Venezuela, Maracaibo, Zulia2021
Skills
- Telephone etiquette
- Administrative support
- Costumer and Client Relations
- Office administration
- Skilled in OPERA PMS
- Skilled in Microsoft Suite
- G Suite Knowledgeable
- Decision-Making abilities
Additional Information
- Experienced Barista
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Law Firm Of Alex Dell
02.2023 - Current
Front Desk Coordinator
Divine Hair Creations
10.2022 - 01.2023
Cashier
Der Dutchman Restaurant
02.2022 - 10.2022
Front Desk Receptionist
Intercontinental Hotels Group, Ihg
10.2021 - 02.2022
Costumer Service Associate
Sportive
04.2021 - 10.2021
High School Diploma -
Juan Bosco High School
Associate of Arts - Communications
Rafael Urdaneta University
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