Emycia McNeil
Department of Veterans Affairs
Oakland,TN
15
years of professional experience
Dedicated Medical Support Assistant focused on delivering high-quality patient care while streamlining processes. Executed services with imaging, healthcare data and record reviews to support operations. Flexible and resourceful with expertise adapting to changing patient care environments.
Work History
Medical Support Assistant - Clinical Contact Center
2 Years 9 Months- Applied advanced knowledge of technical health care processes, including interdisciplinary scheduling and patient health care portals, to enhance access to care.
- Collaborated and communicated with diverse medical clinicians across multiple disciplines to achieve team goals and ensure quality patient care.
- Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Coordinates and maintains overall patient flow.
- Communicated effectively with internal and external customers through various channels, ensuring clarity and adherence to privacy rules.
- Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
- Followed established scheduling policies and procedures to ensure compliance.
- Executed complete patient check-in process, including printing required appointment documentation.
- Completes patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-show patient appointments according to local policy, and any other action required to complete appointment process.
- Reviewed and utilized reports to support the care delivery process.
- Initiates, completes, and verifies patient eligibility for benefits.
- Maintained and confirmed accuracy of patient demographic information.
- Compiled necessary documents required prior to patient appointments.
General Clerk
4 Months- Entered and updated records in electronic databases with consistent accuracy and timeliness.
- Streamlined filing systems to improve document accessibility, accuracy, and workflow efficiency.
- Retrieved and processed requested documents promptly to support uninterrupted daily operations.
- Classified and filed paperwork according to established procedures, maintaining organized and accessible records.
- Performed quality-control reviews to identify discrepancies and verify document completeness and filing accuracy.
- Processed Form 1095-A (Health Insurance Marketplace Statement), accurately recording data and maintaining complete, organized documentation.
- Safeguarded confidential records and personal information in compliance with privacy and security procedures.
Training & Information Technology Clerical Assistant
7 Months- Arranged meetings by reserving rooms and securing refreshments to support effective collaboration.
- Maintained office equipment, including copiers and fax machines, ensuring uninterrupted office operations.
- Conducting research and compiling data upon request.
- Opening, sorting and distributing mail and faxes.
- Scheduling travel arrangements for senior executives.
- Creating, editing and updating spreadsheets.
- Performed basic accounting tasks, including ledger management and expense tracking.
- Prepared documents, including invoices, memos, and financial statements, using word processing and presentation software for clear communication.
Customs Trade Coordinator
4 Months- Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.
- Obtain correct classification of goods for customs release from database, SOPs, tariff book, internet or customs.
- Maintain and keep current all shipment documentation in compliance with all record keeping requirements.
- Maintained and updated all shipment documentation to ensure compliance with record-keeping requirements.
- Process agency brokerage shipments.
- Collaborated with internal staff, departments, FedEx operations, and customers to deliver exceptional service.
- Processed agency brokerage shipments for timely customs clearance.
- Handled remote filings to facilitate efficient customs processes.
- Provide impeccable customer service.
HR Administrative Assistant
5 Months- Supported recruitment efforts by screening, testing, and interviewing applicants, contributing to effective talent acquisition.
- Provides orientation for new employees by providing information packets, reviewing company policies, gathering withholding and other payroll information, explaining benefit programs, and obtaining signatures for documents.
- Maintains human resources records for employees by recording the hiring, transfer, termination, change in job classifications, and merit increase dates as well as tracking vacation, sick, and personal time.
- Administers employee benefit program including student loan, medical insurance, savings bond, and disability programs by advising employees of eligibility, providing application information, helping with form completion, verifying submission, and notifying employees of approvals.
- Documents and tracks human resources actions by completing forms, reports, logs, and records.
- Helps the department by screening, testing, and interviewing applicants.
- Coordinated and scheduled complex meetings for interviewees, hiring managers, and department heads to facilitate efficient hiring processes.
- Completed related tasks to support the human resources department and organization mission.
Patient Experience Representative
2 Months- Greet and directing patients to examination rooms.
- Greeting and directing patients to examination rooms.
- Informed patients of delays and waiting times to manage expectations and enhance satisfaction.
- Obtaining patients’ addresses, contact details, insurance information, and medical histories.
- Updating and verifying patient information at every visit.
- Assisted patients in filling out patient history forms, consent forms, and payment contract forms.
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
- Reviewed patient accounts to identify delinquent accounts and collected overdue payments, ensuring financial accuracy.
- Receiving and processing cash and credit card payments for medical services rendered.
- Followed up with patients to confirm satisfactory resolution of inquiries or complaints, improving overall patient satisfaction.
- Performed various administrative and clerical duties, including filing patient paperwork.
Quality Control Scanner
5 Months- Scanned documents and conducted quality control checks using document scanning equipment to ensure accurate digital records.
- Conducted regular inspections of documents to ensure quality standards. and assuring smooth functioning of documents will scan.
- Communicated concerns to technicians and coordinated movement of file boxes for streamlined processing.
- Communicating concerns to technicians and maintaining coordination of movement of file boxes.
Office Support Representative
3 Months- Greets and welcomes visitors in person and by telephone in a professional and courteous manner, determines their needs and directs them accordingly.
- Prepared monthly bookkeeping reports to support financial tracking.
- Provided high-quality service to customers, enhancing their overall experience.
- Greeted and welcomed visitors in person and by telephone, determining needs and directing them to appropriate resources.
- Prepare monthly reports with bookkeeping.
- Maintains confidentiality and uses a high degree of discretion.
- Maintains security by following procedures and controlling access.
- Received and sorted incoming mail for distribution to appropriate departments.
- Answers patient inquiries in person.
- Monitored schedule and ensured board room was prepared for meetings.
Jail Processor
2 Years 6 Months- Collected arrest and booking documentation, scanned fingerprints, photographed mug shots to ensure accurate inmate identification.
- Performed inmate status screenings, recorded phone communications, and processed bond information to maintain thorough inmate records.
- Complete inmate status screening, phone records, and bond information.
- Booked arrestees into jail center according to arrest citations, ensuring compliance with legal protocols and facilitating timely processing.
- Processed data for records management.
Human Resource Asst.
1 Year 10 Months- Processed employee personnel changes, including W-4 updates, name and address changes, and direct deposit modifications.
- Assists in the administration of all personnel aspects related to new hires promotions, transfers, resignations, and terminations of employees including the initiation of offers.
- Executed various tasks to support team operations and ensure workflow efficiency.
- Arranged training activities for new and current employees, enhancing onboarding and orientation experience.
- Processes all requested changes to employee personnel including W-4 changes made with name, address changes and direct deposits.
- Maintains all payroll records for employee’s information by collecting, calculating and entering data for 500+ employees.
- Administered personnel aspects for new hires, promotions, transfers, resignations, and terminations, including initiating job offers.
- Executed additional tasks as required by management.
Receptionist
3 Years 7 Months- Greet patients upon arrival, sign them in and obtain insurance information.
- Coordinated patient appointments by notifying provider of patient arrivals, ensuring timely scheduling.
- Managed patient accounts by obtaining, recording, and updating personal information to maintain accuracy.
- Processed payments accurately at the front desk, ensuring efficient transactions., answer and reroute calls.
Education
Medical Office Specialist Certification - Medical Billing And Coding
High School Diploma
Skills
Care coordination
Eligibility verification
Insurance verification
HIPAA compliance
EHR management
Data accuracy assurance
Records management
Office administration
Collaborative skills
Organizational skills
Problem solving
Time management
Detail-oriented documentation
Data entry
Google spreadsheets
Microsoft office
Key Qualifications
- Experienced in operations management, budget, staffing, payroll and cost control.
- Data entry experience, type 55 wpm, advanced in Google spreadsheets, Google Docs etc. Microsoft Word, Excel, and PowerPoint
- Customer service experience, adept at communicating effectively with customers, vendors, and staff.
- Exceptional organizational, collaborative, interpersonal and conflict resolution skills
- Able to motivate employees to perform their maximum potential.
Timeline
Medical Support Assistant - Clinical Contact Center
Department of Veterans Affairs
08.2023 - 05.2026Read More
General Clerk
Internal Revenue Services
04.2023 - 08.2023Read More
Training & Information Technology Clerical Assistant
Nutrition Services MSCS
01.2022 - 08.2022Read More
Customs Trade Coordinator
Fedex Trade Network
08.2021 - 12.2021Read More
Patient Experience Representative
Methodist University Hospital
04.2020 - 06.2020Read More
HR Administrative Assistant
Connexion Point
02.2020 - 07.2020Read More
Quality Control Scanner
Smith and Nephew
11.2019 - 04.2020Read More
Office Support Representative
Lentz Health Department
04.2019 - 07.2019Read More
Jail Processor
Shelby County Sheriff’s Office
10.2016 - 04.2019Read More
Human Resource Asst.
Bass Pro Shops
12.2014 - 10.2016Read More
Receptionist
Southern Medical Clinic
01.2011 - 08.2014Read More
Concorde Career College
Medical Office Specialist Certification from Medical Billing And Coding
Read More
Melrose High School
High School Diploma
Read More