Emyiah Gordon
Greenville,NC
Summary
Very hardworking and reliable individual. Highly motivated and enthusiastic student with a strong commitment to leadership, academic excellence, and community service all around. I am passionate about fostering meaningful connections and contributing to a supportive sisterhood. With experience in working at a young age, being section leader in chorus and marching band, volunteering and joining clubs, I represent strong teamwork and organizational skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate/Cashier
Cracker Barrell Old Country Store
Fayetteville, NC
03.2021 - Current
- Greeted customers and provided excellent customer service.
- Provided information about products and services to customers.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Organized merchandise in the store for easy access by customers.
- Assisted customers in locating items within the store.
- Operated a cash register to accurately process sales transactions.
- Stocked shelves and maintained product displays.
- Maintained a clean and organized work area throughout the shift.
- Resolved customer complaints or referred them to management for resolution.
- Helped other team members as needed during peak business times.
- Handled returns and exchanges according to established policies.
- Verified that all prices were accurate before ringing up purchases.
- Offered suggestions when appropriate to help customers find what they wanted quickly.
- Promoted loyalty programs to increase customer retention.
- Answered phone calls promptly with a professional demeanor.
- Performed general housekeeping duties such as sweeping floors, dusting shelves.
- Restocked supplies like paper bags, tissue paper., as needed.
- Assisted with training new employees on proper cash handling procedures.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Followed company safety regulations to maintain safe work environment.
- Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
- Reported suspicious behavior, incidents and theft to support loss prevention.
- Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Caregiver
Home Instead Senior Care Home
Fayetteville, NC
05.2024 - 08.2024
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Accompanied clients to social events such as movies or plays.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Educated families about available resources for home health care services in the local community.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Followed safe lifting and transferring techniques to transport residents.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Instructed family members on how to provide bedside care.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Education
High School Diploma -
Seventy-First High School
Fayetteville, NC06-2023
Certified Nursing Assistant 2 Certification
Fayetteville Technical Community College
Fayetteville, NC05-2023
Skills
- Customer Support
- Customer Engagement
- Quick Learner
- Returns processing
- Relationship Building
- Upselling strategies
- Problem-Solving
- Patient Care
- Dementia Care
- Patient assistance
Certification
- CNA 2 certification when I graduated high school
Languages
Chinese (Mandarin)
Limited
Accomplishments
- I graduated high school with Honors
- I was section leader for flute in Marching band
- I was section leader for Alto section in chorus
- Graduated twice, From community college and High school just a two weeks apart.
Affiliations
- I am apart of the East Carolina university gospel choir
- I go home from time to time and assist my band director in any necessary help he needs during games.
- I worked two different jobs during the summer
- Did internships at a nursing home for nine months
Timeline
Caregiver
Home Instead Senior Care Home
05.2024 - 08.2024
Retail Sales Associate/Cashier
Cracker Barrell Old Country Store
03.2021 - Current
High School Diploma -
Seventy-First High School
Certified Nursing Assistant 2 Certification
Fayetteville Technical Community College
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