Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Emylee Herring

Melrose,MA

Summary

Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Overview

8
8
years of professional experience

Work History

Barista

Starbucks
Melrose, MA
02.2023 - Current
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Prepared and served hot or cold beverages.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Ground beans for espresso shots according to individual customer specifications.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Putting away the big order, and fully restocking and organizing the BOH.
  • Wash and sanitize the Cold Brew units, and proceed to grind and brew new cold brew.
  • Assisted in stocking shelves, organizing merchandise, and restocking inventory.
  • Handle weekly cash tips, count, and distribute them to coworkers.

Creative Content Writer

Pop Passion Blog
02.2024 - Current
  • Optimized images for faster loading times without sacrificing quality or resolution size.
  • Contributed to the creation of content guidelines and best practices.
  • Worked closely with writing team and senior creative staff to achieve shared vision.
  • Produced multimedia content, including videos, and songs, to enhance engagement.
  • Edited and proofread content is produced to maintain high-quality standards.
  • Managed multiple content projects simultaneously, adhering to strict deadlines.
  • Optimized content for search engines (SEO) to increase visibility and traffic.
  • Wrote original keyword-rich content following branding and SEO best practices.

Assistant Studio Manager

Blink Music
Cambridge, MA
02.2024 - 10.2024
  • Set up digital sound processing equipment such as compressors, equalizers, reverbs.
  • Contributed to smooth office operations by maintaining files, coordinating deliveries, and answering telephone calls.
  • Edited audio files using Pro Tools software to ensure quality recordings.
  • Placed microphones in specific locations to maximize audio quality.
  • Maintained AV inventory and supplies and facilitated orders for new equipment.
  • Integrated professional audio/video systems and provided technical assistance to resolve issues.
  • Greeted visitors and answered phone calls in a professional manner.
  • Managed social media accounts associated with the studio brand.
  • Shared details about studio events and activities by posting regular updates to website and social media profiles.
  • Coordinated travel arrangements for visiting musicians and staff members.
  • Organized and tracked inventory of studio equipment, supplies, and materials.
  • Created promotional materials such as flyers, posters, and videos to advertise the services offered by the studio.
  • Managed inventory of consumable supplies such as tapes, storage drives.
  • Created detailed reports on project progress and performance metrics.
  • Conducted regular meetings with teams to discuss upcoming tasks and deadlines.
  • Trained new employees and maintained healthy staff morale through consistent coaching and team building.

Food Server

Earls Kitchen + Bar
Somerville, MA
06.2021 - 02.2023
  • Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
  • Brought food and beverages to the table in a timely manner.
  • Promoted additional menu items or specialty drinks through suggestive selling techniques.
  • Prepared tables for meals by setting up items such as linens, silverware, and glassware.
  • Checked regularly with guests to ensure satisfaction with each food course and beverages.
  • Served large groups and private parties, coordinating with the kitchen to ensure seamless service.
  • Recommended menu items based on guests' preferences and dietary restrictions.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request.
  • Prepared checks, itemizing total meal costs and taxes.
  • Monitored inventory to provide needed supplies to servers and bartenders.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Brewed coffee and distributed to guests.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Trained new employees to perform duties.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Assisted in opening and closing duties, such as cleaning and restocking.
  • Informed customers of daily specials and menu changes.
  • Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.

Food Server

Love Art Sushi
Boston, MA
03.2021 - 06.2021
  • Ensured compliance with health and safety regulations in all dining and kitchen areas.
  • Recommended menu items based on guests' preferences and dietary restrictions.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request.
  • Assisted in opening and closing duties, such as cleaning and restocking.
  • Filled condiments and napkin containers during slack periods.
  • Provided exceptional service to high volume of daily customers.

Assistant

Pink Couch Studios
Frisco, TX
09.2018 - 05.2019
  • Broke down boxes for garbage and recycling.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Reviewed and approved vendor invoices.
  • Stocked inventory and ordered office and kitchen supplies.
  • Maintained front desk to provide positive first impression.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.

Customer Service Representative

Safran Aerospace
Gainesville, TX
06.2018 - 08.2018
  • Compiled statistical data from filed records when requested.
  • Maintained records of materials using logbooks or computers and generated computerized reports.
  • Created or updated records with new files or information.

Retail Customer Sales Associate

Hallmark
Highland Village, TX
11.2017 - 06.2018
  • Assisted with the setup, stocking, and maintenance of merchandise displays in accordance with company standards.
  • Addressed customer inquiries promptly and professionally both in-person and over the phone.
  • Processed returns and exchanges according to established guidelines.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Updated customer profiles in point-of-sale systems with accurate information.
  • Bagged or packaged purchases and wrapped gifts.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Greeted customers to determine wants or needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Promoted sales by suggesting additional items that complimented their purchase.
  • Operated cash register to process sales transactions accurately and efficiently.

Education

Bachelor of Arts - Songwriting

Berklee College of Music
Boston, MA
05-2023

Skills

  • Content creation
  • Image optimization
  • Multimedia production
  • Project management
  • Content editing
  • Social media management
  • Team collaboration
  • Time management
  • Attention to detail
  • Quality assurance
  • Hospitality and accommodation
  • Speedy and efficient
  • Content strategy
  • Creative writing
  • Customer interaction

Affiliations

  • Music Production
  • Video Director and Producer
  • Songwriter
  • Reader
  • Weight Lifter and avid Runner

Timeline

Creative Content Writer

Pop Passion Blog
02.2024 - Current

Assistant Studio Manager

Blink Music
02.2024 - 10.2024

Barista

Starbucks
02.2023 - Current

Food Server

Earls Kitchen + Bar
06.2021 - 02.2023

Food Server

Love Art Sushi
03.2021 - 06.2021

Assistant

Pink Couch Studios
09.2018 - 05.2019

Customer Service Representative

Safran Aerospace
06.2018 - 08.2018

Retail Customer Sales Associate

Hallmark
11.2017 - 06.2018

Bachelor of Arts - Songwriting

Berklee College of Music

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