Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emylee Puig

Miami,FL

Summary

Proactive service professional with experience working both FOH and BOH. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for delivering exceptional customer service.

Overview

4
4
years of professional experience

Work History

Server / Hostess

Captain's Tavern
03.2023 - 01.2024
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Increased sales significantly by upselling higher-end products to customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.

Server

Walter's Coffee Shop
10.2021 - 11.2023
  • Increased sales with upselling techniques and knowledge of menu items, and specials
  • Developed strong rapport with regular customers through hospitality efforts leading to repeat business
  • Served food and beverages promptly with focused attention to customer needs
  • Trained new servers on cash register operations, restocking supplies, and providing quality customer service
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used POS system to process dining checks, collected payment, and offered receipts to complete transactions
  • Resolved customer complaints promptly and professionally to maintain positive reputation

Cashier / Catering Manager

Killer Melts
06.2020 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

High School Diploma -

Felix Varela High School
Miami, FL
06.2020

Skills

  • Stocking and Replenishing
  • Point of Sale Knowledge
  • Order Delivery Practices
  • Food Sales and Promotion
  • Sales expertise
  • Point of sale operation
  • Food running
  • Cash handling

Timeline

Server / Hostess

Captain's Tavern
03.2023 - 01.2024

Server

Walter's Coffee Shop
10.2021 - 11.2023

Cashier / Catering Manager

Killer Melts
06.2020 - 12.2021

High School Diploma -

Felix Varela High School

Similar Profiles

CREATE PROFILE
Emylee Puig