E'MYRI CRUTCHFIELD
Reseda,CA
Summary
Versatile hospitality professional with extensive experience in guest and food services. Renowned for delivering exceptional customer experiences at the front desk or in a restaurant. Skilled in warm guest greetings, efficient reservation management, and knowledgeable menu recommendations. Proven ability to handle high-pressure situations gracefully, ensuring prompt resolution of concerns and maintaining a positive environment. Demonstrated success in enhancing customer service metrics through effective communication and teamwork. Eager to apply expertise in a dynamic new role.
Overview
4
4
years of professional experience
Work History
SERVER
Joey Woodland Hills
10.2022 - 01.2024
- Anticipated guest needs and provided personalized recommendations, contributing to a memorable dining experience and a significant increase in repeat business
- Demonstrated in-depth knowledge of the menu and daily specials, effectively upselling items to enhance customer satisfaction and drive revenue
- Adapted to unforeseen challenges, such as unexpected rushes or staff shortages, by prioritizing tasks and working efficiently under pressure.
GUEST SERVICES
Joey Woodland Hills
10.2022 - 01.2024
- Provided warm, friendly, and prompt service to greet and check in guests, ensuring a smooth and welcoming start to their stay
- Proactively addressed and resolved guest complaints or concerns, applying problem-solving skills to turn potential negative experiences into positive ones
- Balanced cash drawers and receipts, demonstrating strong attention to detail and financial accountability
- Contributed to a positive and supportive work environment, leading by example and fostering a culture of respect and teamwork.
RETAIL ASSOCIATE
Nike
08.2019 - 09.2020
- Provided exceptional customer service by greeting customers promptly, offering assistance, and ensuring a positive shopping experience, resulting in a 30% increase in customer satisfaction scores
- Stayed up-to-date with current promotions, pricing, and special offers, effectively communicating this information to customers to enhance sales opportunities
- Provided support to other team members during peak times, demonstrating flexibility and a strong team ethic.
Education
BUSINESS ADMINISTRATION AND MANAGEMENT -
Tulane University
New Orleans, LAHigh School Diploma -
Ursuline Academy
New Orleans, LA05.2018
Skills
- Exceptional interpersonal and communication skills, with the ability to engage positively with diverse guests
- Adaptability and flexibility, ready to step into different roles as needed and handle unexpected situations with grace
- Strong organizational skills, capable of multitasking and maintaining composure under pressure, ensuring smooth service even during peak times
- Experienced with customer service, problem-solving, and conflict resolution
- Proficient in Microsoft Office Suite and POS systems
- Detail-oriented with excellent time management and prioritization abilities
- Knowledgeable in food safety and sanitation regulations
- Ability to work effectively in a team and independently
Timeline
SERVER
Joey Woodland Hills
10.2022 - 01.2024
GUEST SERVICES
Joey Woodland Hills
10.2022 - 01.2024
RETAIL ASSOCIATE
Nike
08.2019 - 09.2020
BUSINESS ADMINISTRATION AND MANAGEMENT -
Tulane University
High School Diploma -
Ursuline Academy
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