Ena Barbosa
Casselberry,FL
Summary
Accomplished Leasing Consultant with a proven track record at Related Companies L.P, enhancing tenant satisfaction and maintaining high occupancy rates through expert application of CRM and Yardi software. Fluent in Spanish, excels in customer service and building rapport, significantly boosting property revenue by skillfully negotiating lease terms.
Previous New Home Sales Experience
Real Estate Licensee
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Related Companies L.P
10.2023 - 09.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Maintained accurate and up-to-date records of all leasing transactions and tenant communications.
- Participated in regular training sessions to stay current on industry trends and best practices.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.
Leasing Consultant
HH Staffing Services
02.2022 - 09.2023
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Private Nanny
Dan and Victoria De Leonardo
06.2020 - 06.2022
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
Property Manager
Innovation Group
07.2018 - 11.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Education
Associate of Science - Marketing
Southern College
Orlando FL06.1988
Skills
Customer Service
Fair Housing Regulations
Building rapport
Fair housing policies
CRM Software
Yardi Software
Fluent in Spanish
Strong Closer
Leasing and sales
Application processing
Telephone and email etiquette
Sales Techniques
Property Tours
Unit inspection
Timeline
Leasing Consultant
Related Companies L.P
10.2023 - 09.2024
Leasing Consultant
HH Staffing Services
02.2022 - 09.2023
Private Nanny
Dan and Victoria De Leonardo
06.2020 - 06.2022
Property Manager
Innovation Group
07.2018 - 11.2019
Associate of Science - Marketing
Southern College
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