Ena Drozd
Minneapolis ,MN
Summary
Versatile and empathetic professional with extensive experience in childcare and customer service, notably with Neighbors & Associates. Excelled in creating safe, engaging environments, demonstrating exceptional patience, and enhancing customer experiences. Skilled in cash management and maintaining cleanliness standards, achieving high client satisfaction through reliability and professionalism.
Overview
4
4
years of professional experience
Work History
Head Babysitter
Neighbors & Associates
Minneapolis, MN
01.2021 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Planned fun outings and educational activities to keep children entertained.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
Cashier, Food Service, Greeter
Hansen Tree Farm
Https://maps.google.com/maps/place//data=!4m2!3m1!
11.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Provided knowledgeable information regarding store layout, promotions, and events to enhance visitor experience.
Assistant
Neighbor
Minneapolis, MN
03.2021 - 12.2022
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Education
Still In School - High School
Central High School
St. Paul, MNSkills
- Patience and empathy
- Reliability and punctuality
- Safety awareness
- Positive reinforcement
- Customer service
- Customer service excellence
- Cash handling and management
- Written and verbal communication
- Order taking
- Professionalism and courtesy
Timeline
Cashier, Food Service, Greeter
Hansen Tree Farm
11.2022 - 01.2023
Assistant
Neighbor
03.2021 - 12.2022
Head Babysitter
Neighbors & Associates
01.2021 - Current
Still In School - High School
Central High School