Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ena Drozd

Minneapolis ,MN

Summary

Versatile and empathetic professional with extensive experience in childcare and customer service, notably with Neighbors & Associates. Excelled in creating safe, engaging environments, demonstrating exceptional patience, and enhancing customer experiences. Skilled in cash management and maintaining cleanliness standards, achieving high client satisfaction through reliability and professionalism.

Overview

4
4
years of professional experience

Work History

Head Babysitter

Neighbors & Associates
01.2021 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
  • Planned fun outings and educational activities to keep children entertained.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.

Cashier, Food Service, Greeter

Hansen Tree Farm
11.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Answered customer questions and pointed individuals in right directions.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
  • Provided knowledgeable information regarding store layout, promotions, and events to enhance visitor experience.

Assistant

Neighbor
03.2021 - 12.2022
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.

Education

Still In School - High School

Central High School
St. Paul, MN

Skills

  • Patience and empathy
  • Reliability and punctuality
  • Safety awareness
  • Positive reinforcement
  • Customer service
  • Customer service excellence
  • Cash handling and management
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy

Timeline

Cashier, Food Service, Greeter

Hansen Tree Farm
11.2022 - 01.2023

Assistant

Neighbor
03.2021 - 12.2022

Head Babysitter

Neighbors & Associates
01.2021 - Current

Still In School - High School

Central High School

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Ena Drozd