ENA EVERETT
Summary
I have extensive experience in real estate, including listing/rental prep, customer service, sales , and admin. I strive to maintain a professional attitude, while also being friendly, trustworthy and easy to work with. My goal is to be a valuable asset to my clients and employers.
Overview
14
14
years of professional experience
Work History
REAL ESTATE AGENT/PROJECT MANAGER
Self-employed - EXp Realty
06.2021 - Current
- Negotiate, facilitate, and manage real estate transactions for buyers, sellers and investors, including drafting and submitting purchase contracts and listing agreements
- Educate clients on market conditions, property values, legal requirements, and pricing for informed decision-making
- Maintain lasting connections with clients to encourage repeat business and referrals through regular check-in calls, networking, and mailers
- Actively listen to clients to understand their needs and preferences
- Creatively advertise properties through websites, social media, etc
- Establish positive flow of communication with agents, clients, and personnel involved in closing transactions (lenders, transaction coordinators, etc.)
- Act as project manager for listing preparations, ensuring that all contractors performed on schedule and completed all tasks needed prior to listing the property
- Create design plans and budgets, including developing scopes of work, purchasing materials, and overseeing all field activities
- Use design experience to choose fixtures, finishes, paint colors, landscaping needs, etc.
- Strive to stay within each project's budget, and maintained and reconciled all receipts and invoices
- Built trust and rapport with clients, agents, vendors and other service providers, and handled arising issues quickly and effectively with clear communication
Resident Services Administrator
Baldwin & Sons - Enclave Heritage
10.2023 - 03.2025
- Perform daily visual inspections/property walks to maintain the esthetics of the amenity spaces, landscaping and other common areas, and to report any issues or repairs needs promptly
- Handle all tenant concerns, maintenance requests and disputes for existing residents
- Coordinate with maintenance, porters and leasing team to ensure that all tasks were completed in a timely manner
- Assisted the leasing team with prospects and move-ins as needed, to facilitate smooth move-in processes.
- Performed all move-out tasks
- Design and plan quarterly community newsletters, e-blasts, and community events
REAL ESTATE AGENT
Redfin
08.2019 - 06.2021
- Effectively worked with a high volume of clients from various price points
- Worked as an individual agent in a team environment under a manager, and consistently met individual and team sales goals
- Negotiated, facilitated, and managed real estate transactions for buyers, sellers and investors, including drafting and submitting purchase contracts and listing agreements
- Educated clients on market conditions, property values, legal requirements, and pricing for informed decision-making
- Maintained connections with clients through regular check-ins to encourage repeat business and referrals, and by actively listening to clients to understand their needs and preferences
- Established positive flow of communication with agents, clients, and personnel involved in closing transactions (lenders, transaction coordinators, etc.)
- Maintained and reconciled monthly expense and mileage reports
LISTING CONCIERGE
Redfin
03.2018 - 08.2019
- Acted as project manager for listing preparations, building relationships with vendors to ensure that all contractors performed on schedule and completed all tasks prior to listing the property
- Created design plans and budgets for sellers who were planning to sell their homes, including developing work scopes, purchasing materials, and overseeing field activities
- Strived to stay within each project's budget, and maintained and reconciled monthly expense and mileage reports
- Used design experience to choose fixtures, finishes, paint colors, landscaping needs, etc.
- Built trust and rapport with clients, agents and service providers, and handled any arising issues quickly and effectively
- Maintained clear communication between all parties involved throughout the listing preparation, including the listing agent, sellers, coordinators and vendors
ASSOCIATE AGENT
Redfin
04.2014 - 03.2018
- Hosted open houses, conducted and scheduled home tours, attended inspections and photo shoots on behalf of the lead agent
- Maintained efficient office operations by handling errands and administrative functions
- Established and maintained positive relationships with agents and clients
- Maintained knowledge of current promotions, product features and properties, including writing online tour insights detailing the attributes of toured properties
- Completed 3D Matterport photo shoots for upcoming listings
Leasing Consultant (temp Position)
InterSolutions/JWilliams
06.2023 - Current
- Greeted clients, answered in-person, online and phone inquiries
- Showed apartments and amenities to prospective renters
- Communicated any tenant concerns or issues promptly to management
- Maintain an efficient flow of communication with clients and staff through using the Knock and Yardi systems
- Stocked common area amenities and kept the office tidy and organized
- Remained available and capable of working in various environments, and was able to adjust to each community's specific work style, office culture and general needs
ASSISTANT MANAGER
Payless Self Storage
02.2011 - 03.2018
- Supervised day-to-day operations to meet quality and service expectations
- Maintained an accurate inventory of available units and supplies, and audited/submitted inventory and payroll records to the manager and owner
- Greeted clients, showed and helped customers find the best unit for their needs, and prepared/reviewed leases
- Provided information and completed in-person and phone reservations of storage units and moving truck rentals
- Used spatial abilities to determine which size unit would be needed, often sight-unseen and based on client descriptions
- Trained and nurtured new employees
- Handled in-person, mailed and phone payments, monitored cash intake and deposit records, made daily bank deposits
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Reviewed and prepared delinquent files for monthly auctions, and closed out accounts for auctioned and vacated units
- Maintained strict deadlines for mailed communications to delinquent clients, to ensure that storage units were auctioned legally, including communication between the manager and local authorities/newspapers prior to each monthly auction
- Safely and regularly drove a 15' box truck using GPS and maps to assigned locations
Education
Business Administration - Entrepreneurial Studies
San Francisco State University
San Francisco, CASkills
- Listing & Rental Prep for Upcoming Listings
- Project Management & Coordination
- Staff Management
- Marketing & Advertising
- Driving / Navigation Skills
- Years of Customer Service Experience
- Leasing & Sales
- Lead Follow-up
- CA Licensed Real Estate Agent #01922163
Timeline
Resident Services Administrator
Baldwin & Sons - Enclave Heritage
10.2023 - 03.2025
Leasing Consultant (temp Position)
InterSolutions/JWilliams
06.2023 - Current
REAL ESTATE AGENT/PROJECT MANAGER
Self-employed - EXp Realty
06.2021 - Current
REAL ESTATE AGENT
Redfin
08.2019 - 06.2021
LISTING CONCIERGE
Redfin
03.2018 - 08.2019
ASSOCIATE AGENT
Redfin
04.2014 - 03.2018
ASSISTANT MANAGER
Payless Self Storage
02.2011 - 03.2018
Business Administration - Entrepreneurial Studies
San Francisco State University
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