Ena Herovic

• Initiated contact with new, existing and potential customers to develop and maintain business relationships and further sales.
• Followed up on Leads and scheduled appointments for Sales.
• Exceeded sales targets consistently while maintaining high levels of customer satisfaction throughout the entire process.
• Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
• Grew customer base by building strong relationships through exceptional communication skills and attentive service.
• Implemented successful email marketing campaigns, engaging prospects and fostering long-term client relationships.
• Demonstrated initiative by persistently prospecting, networking and promoting HVAC business.
• Nurtured relationships with decision-makers in various business groups to win new business and increase repeat opportunities.
• Boosted client satisfaction by providing tailored sales and marketing strategies for their unique needs.
• Cultivated strong and successful client relationships by being key point of contact for questions and concerns.
• Handled over 50 outbound sales calls per day to connect with cold and warm leads and promote new offers.
• Networked and coordinated with colleagues, media representatives and other professionals to implement multi-channel strategies.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Kept detailed records of daily activities through online customer database.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Handled high call volumes while maintaining a courteous and professional demeanor.
• Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
• Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
• Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.

• Controlled inventory by tracking expenses, purchases, and shelf stock.
• Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
• Managed cash flow, business transactions, banking, and accounting processes.
• Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Greeting Guests:Servers welcome guests and guide them to their tables.
• Taking Orders:They accurately record food and beverage orders, noting any special requests or dietary needs.
• Delivering Orders:Servers ensure that orders are delivered promptly and accurately to the customer's table.
• Checking In:They check on guests during their meal to ensure satisfaction and address any concerns.
• Delivering and Collecting Payment:Servers present the bill and handle payments, providing change or processing credit cards.

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