Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Interests
Timeline
Generic
Ena Ćulafić

Ena Ćulafić

Podgorica

Summary

Experience in managing all processes related to payments, contracts and orders, ensuring efficient execution and high standards of service.Ability to provide high-quality customer support, with a focus on customer needs and proactive problem solving. Work in close cooperation with colleagues to ensure good management of employee relationships and the achievement of common goals.Ability to adapt solutions to the specific needs of clients, while constantly monitoring and anticipating future requirements.Developed analytical skills to identify and implement process improvements, which contribute to efficiency and customer satisfaction.

Overview

9
9
years of professional experience
12
12
years of post-secondary education

Work History

Work in the Bank - Assessment of the Balance Sheet

Hipotekarna Bank
5 2015 - 6 2015

In my role, I conducted a comprehensive assessment of the balance sheet and the performance of clients. This involved analyzing financial statements to identify key trends and performance indicators. I utilized various financial ratios and metrics to evaluate liquidity, solvency, and profitability, providing insights into the financial health of clients.And entered the data through the exell program and recorded.

Public Relations and Organization of the Festival

PR festivala "Spring break"
04.2017 - 05.2017

In the realm of public relations, effective communication is crucial for building and maintaining relationships with various stakeholders, including the media, the public, and event participants. My work in this field involves crafting strategic messages that resonate with audiences and enhance the overall image of the festival. One of my primary responsibilities is the development of comprehensive PR campaigns that promote the festival. This includes creating press releases, managing social media accounts, and coordinating with journalists to secure media coverage. By utilizing various communication channels, I aim to increase visibility and attract a diverse audience to the event.

Hostess

Cultural Information Center "Budo Tomovic"
03.2016 - 12.2021

As a hostess, I was responsible for greeting and seating guests, managing reservations, and ensuring a positive dining experience. I developed strong communication and interpersonal skills while working in a fast-paced restaurant environment. My role was crucial in creating a welcoming atmosphere, which contributed to customer satisfaction and repeat business.

Hostess

City Theatre
3 2016 - 12.2021

As a hostess, I was responsible for welcoming guests and ensuring a pleasant experience. In addition to my role as a hostess, I also worked as an extra, assisting performers on stage and helping with wardrobe management. I provided support to the production team and ensured that everything ran smoothly behind the scenes.

Work on Tenders and Offers

BOMAKOS d.o.o
09.2019 - 08.2020

In my role at a construction company, I was responsible for managing the tendering process and preparing competitive bids. My key responsibilities included:

- Conducting thorough market research to identify potential projects and assess competitors' offerings.
- Collaborating with various departments to gather necessary project data and ensure compliance with specifications.
- Developing comprehensive and detailed proposals that highlight our company's strengths and unique selling points.
- Coordinating with subcontractors and suppliers to obtain accurate cost estimates.
- Presenting bids to clients and negotiating contract terms to secure projects.

Assistant Marketing Manager

CELEBIC d.o.o
06.2020 - 06.2021

As an Assistant Manager, I successfully developed and executed marketing campaigns for a specific product. I was involved in creating and designing promotional materials, including flyers, to effectively communicate our brand message and attract potential customers. My creativity and strategic thinking contributed to an increase in product visibility and sales.

Social Media and Support Agent Customer Care

ONE CRNA GORA d.o.o
02.2022 - Current

As a dedicated Social Media Agent, I manage online interactions and engage with customers across various platforms. My responsibilities include addressing inquiries, providing support, and fostering community engagement. I create compelling content to enhance brand visibility and ensure a positive customer experience. My goal is to build strong relationships and drive customer satisfaction through effective communication and timely responses.

Education

Opšti smjer, ekonomija -

Faculty of Economics, University of Montenegro
Podgorica, Montenegro
09.2012 - Current

High School Diploma -

Secondary School "Sergije Stanic"
Podgorica, Montenegro
05.2008 - 2012.05

Skills

    Problem-Solving

    Customer service and care

    Positive Attitude

    Customer service abilities

    Polite communication skills

    Event Promotion

    Public Speaking

    Meeting Coordination

    Special Events Organization

    Teamwork and Collaboration

    Self Motivation

Personal Information

  • Place of Birth: Podgorica
  • Date of Birth: 01/10/93
  • Gender: Female
  • Driving License: B

Languages

Engleski

Interests

Cooking

Design

Sport

Make up

Timeline

Social Media and Support Agent Customer Care

ONE CRNA GORA d.o.o
02.2022 - Current

Assistant Marketing Manager

CELEBIC d.o.o
06.2020 - 06.2021

Work on Tenders and Offers

BOMAKOS d.o.o
09.2019 - 08.2020

Public Relations and Organization of the Festival

PR festivala "Spring break"
04.2017 - 05.2017

Hostess

Cultural Information Center "Budo Tomovic"
03.2016 - 12.2021

Opšti smjer, ekonomija -

Faculty of Economics, University of Montenegro
09.2012 - Current

High School Diploma -

Secondary School "Sergije Stanic"
05.2008 - 2012.05

Work in the Bank - Assessment of the Balance Sheet

Hipotekarna Bank
5 2015 - 6 2015

Hostess

City Theatre
3 2016 - 12.2021
Ena Ćulafić