Enada Gjini

• Managed inventory levels of cash, supplies, and other resources.
• Responsible for operation control record management and the performance of the branch with the BORC and regulatory reviews.
• Assists branch office management in new business through referrals.
• Mitigated regulatory risks by ensuring all areas maintain compliance with the bank's policy.
• Verified cash by balancing cash drawers and maintaining cash count records.
• Managed branch files per recordkeeping and compliance requirements.
• Completed regular checks on bank compliance with established policies and government regulations.
• Provided guidance on best practices for handling difficult customers or situations.
• Managed and inspired team members to perform to full potential, driving branch profitability.
• Supervised daily activities of tellers, and other personnel.
• Monitored staff workflow to ensure accuracy in processing transactions and adherence to established timelines.

• Responsible for handling cash and balancing.

Cashed customer checks, verified identification, and checked account balances in accordance with bank policy..

• Referred customers to personal bankers, business bankers, and financial advisors. Identified and addressed customer needs related to deposits, credit, savings, and small business banking needs.

Recommended the best products, services, and solutions for the customer or the business.

• Assisted branch office management in new business through referrals.

• Supported the goal of exceeding customer expectations.

• Prepared official checks for customer and internal bank needs.
• Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
• Trained employees on cash drawer operation.

• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Described merchandise and explained use, operation and care.
• Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
• Computed purchases and received and processed cash or credit payment.