Ena F. Yarborough
Raleigh
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Wake Medical Health And Hospitals
11.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Food Service/Senior Customer Service Associate
Wake Med Hospital
11.2016 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Set up buffet service and dining areas for up to 3 meals per shift.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Took food and beverage orders and conveyed special requests or concerns to kitchen.
- Greeted visitors, answered questions and accepted payments.
Store Clerk
Lowes Grocery Store
07.2010 - 08.2013
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Performed inventory control, such as counting and stocking merchandise which greatly impacted sales by 10%.
- Assisted customers by answering questions and fulfilling requests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Planned and implemented special events to bring in new customers and drive product sales.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Assistant
Sas Institute Inc.
10.2012 - 03.2013
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered up to 50 incoming calls per day, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Managed and completed paperwork and overall office administration operations.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Monitored food preparation and offered feedback on portion size and presentation.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Assisted guests with menu choices, recommending pairings in alignment with preferences.
- Greeted customers at counter to fulfill requests and answer questions.
Assistant Food Service Manager
Target
03.2007 - 05.2010
- Practiced safe work habits and encouraged staff to do same.
- Accurately monitored inventory levels in order to accurately order supplies.
- Demonstrated conflict management skills while supervising employees.
- Assisted Food Service Manager with planning and preparation of Food items for over 200 guests per order.
- Observed staff confirm safety and quality standards.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Integrated service and team management strategies to boost business profits.
- Resolved escalated customer issues and boosted retention rates by 15%.
- Coordinated employee work schedules to provide coverage for special events.
- Communicated with customers to answer questions or concerns.
- Oversaw training of more than 1000 team members.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
High School Diploma -
Samuel J Tilden
Brooklyn, NY06.2001
Skills
- Team building
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Excellent Communication
- Multitasking Abilities
- Written Communication
- Interpersonal Communication
- Organization and Time Management
- MS Office
- Problem-Solving
- Good Telephone Etiquette
- Patient Registration
Certification
Food Safety Manager Course Certification, State of North Carolina Department of Environmental and Natural Resources, June of 2008
Food Service Course Certification, State of North Carolina Department of Environmental and Natural Resources, June of 2008
Timeline
Patient Access Representative
Wake Medical Health And Hospitals
11.2021 - Current
Food Service/Senior Customer Service Associate
Wake Med Hospital
11.2016 - 11.2021
Assistant
Sas Institute Inc.
10.2012 - 03.2013
Store Clerk
Lowes Grocery Store
07.2010 - 08.2013
Assistant Food Service Manager
Target
03.2007 - 05.2010
High School Diploma -
Samuel J Tilden
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