Passionate IT professional with expertise in computer systems, network management, and software development. Proven problem-solving and troubleshooting skills combined with a collaborative approach. Consistently contributed to successful project completions through attention to detail and innovative thinking. Committed to continuous learning and quick adaptation to new technologies.
Overview
6
6
years of professional experience
Work History
Hourly Manager
AMC Theatres
Mesquite, Texas
07.2024 - Current
Demonstrated comprehensive knowledge of AMC platforms and programs
Successfully utilized backstage as a valuable tool for comprehending SOPs and resolving issues through effective problem-solving.
Enhanced problem-solving skills by actively engaging with frequently encountered issues during 1 year of being an hourly manager.
Contractor/Manager
EJ Painting
Fort Worth, TX
04.2022 - Current
Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.
Brought projects in on-time and in accordance with budget and quality standards.
Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
Generated and tracked change orders and other contractual modifications affecting budget and schedule.
Built and established strong partnerships with teams, vendors and contractors.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Established project budgets and tracked expenditures.
Developed processes to enable consistent on-time deliverables to customers per timelines established in contract.
Prepared cost estimates for projects of varying sizes.
Insurance Customer Service Representative
Dallas Herc
Dallas, Texas
10.2021 - 04.2022
Navigated computer system to look up customer information and update policies.
Asked probing questions and offered solutions to resolve customer issues.
Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
Applied basic insurance underwriting knowledge to evaluate and analyze information.
Processed changes in insurance policies and periodically reassessed client needs.
Handled modification and updating of policies.
Collected payments, processed receipts and informed policyholders of outstanding balances.
Precisely calculated refunds, premiums and adjustments.
Laborer/Lead
TQC Precast
Boerne, TX
02.2020 - 10.2021
Utilized two-way radios and hand signals to coordinate communication between equipment operators..
Attended regularly scheduled safety meetings and upheld protocol for lasting compliance and workplace health.
Contributed to team culture of safety by consistently wearing proper safety gear and following standards.
Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Delegated work to staff, setting priorities and goals.
Reported project progress, site problems and labor status to supervisors.
Allocated material and labor resources to promote on-time and under-budget project completion.
Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
Assistant Site Manager
Packers Sanitation Services Inc.
Carrollton, TX
07.2018 - 02.2020
Monitored worksite personnel to maintain high levels of quality and performance.
Complied with operational standards and OSHA regulations.
Organized and participated in monthly on-site meetings with clientele and subcontractors.
Employed cost management techniques to maintain budget and increase revenue.
Inspected and evaluated physical condition of establishment to comply with safety, quality and service requirements.
Interviewed and hired qualified candidates to fill open staff positions.
Performed routine audits to maintain inventories, supplies and equipment.
Directed site activities to drive smooth operations and achieve quality assurance metrics.
Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.