Enaisa Gutierrez
Oakland,CA
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
6
6
years of professional experience
Work History
Sales Associate
Carmel Honey Company
San Francisco, CA
10.2024 - Current
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Developed trusting relationships with customers by making personal connections.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized store by returning merchandise to proper areas and restocked displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices and services.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Received and displayed product shipments on store retail shelves upon delivery.
- Identified needs of customers promptly and efficiently.
Assistant Inventory Manager
Bay Crossings
San Francisco , CA
07.2022 - 07.2024
- Maintained up-to-date records of all merchandise transactions including purchase orders, invoices, shipping documents.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Prepared inventory for shipment by attaching tags and labels.
- Assisted with physical inventories by counting items, verifying accuracy of documentation, reconciling variances, and preparing reports.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled returns and exchanges according to company policies.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Sales Lead
American Eagle Outfiters
San Francisco, CA
07.2021 - 07.2022
- Recruited, hired and trained new hires to optimize profitability.
- Implemented strategies to increase brand awareness among target audiences.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Utilized social media platforms to engage with customers and promote products.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Maintained relationships with existing clients by providing product updates and information.
- Exceeded department expectations for productivity and accuracy levels.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Greeted and assisted customers to foster positive experiences.
- Provided training sessions for new employees on sales techniques, procedures.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Student Intern
Alameda County District Attorneys Office
Oakland, CA
09.2018 - 05.2022
- Attended court proceedings to observe trials or hearings.
- Called witnesses to give testimonies during court hearings.
- Maintained client files according to established protocols.
- Worked closely with paralegals and forensic auditors on case preparation.
- Assisted in organizing Bates-stamped documents for legal proceedings.
- Scanned and inputted case-related documents and data into Excel sheets.
- Conducted detailed investigations by cross-referencing and verifying financial data, identifying irregularities, or inconsistencies in accounting records.
- Utilized accounting software and tools (e.g., Excel, QuickBooks, etc.). To track, analyze, and present financial information.
- Worked alongside senior forensic auditors and legal teams to provide accurate, reliable data for court cases and legal proceedings.
Education
High School Diploma -
Cristo Rey De La Salle East Bay High School
Oakland, CA06-2022
Bachelor of Arts - Criminal Justice
San Francisco State University
San Francisco, CASkills
- Cultural Awareness and Adaptability
- Leadership and team collaboration
- Sales and upselling techniques
- Problem Solving and Critical Thinking
- Customer Service and Communication
- Cash Handling and POS Systems
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Elementary
Affiliations
- Dance
- Photography
- Traveling
Accomplishments
Vice President of Marketing, Alpha Gamma Delta
Dec 2022- Dec 2023
- Developed and executed comprehensive marketing strategies to promote the sorority’s image, attract new members, and maintain a positive public presence on campus.
- Managed the sorority’s social media platforms, increasing engagement through targeted content, consistent branding, and strategic growth initiatives.
- Created and designed marketing materials, including graphics, promotional content, and recruitment campaigns, showcasing the sorority’s values and events.
- Oversaw brand management, ensuring consistency across all communication channels, including social media, print materials, and the chapter website.
- Led recruitment marketing efforts, driving a successful outreach strategy that contributed to an increase in potential new member interest and event attendance.
- Directed public relations initiatives, fostering strong relationships with campus organizations and media to enhance the sorority’s public image.
- Maintained and updated the chapter website, ensuring relevant content and visuals aligned with current marketing goals.
- Supervised and mentored the Director of Social Media and Director of Merchandising, fostering a collaborative environment to align marketing with chapter objectives.
Timeline
Sales Associate
Carmel Honey Company
10.2024 - Current
Assistant Inventory Manager
Bay Crossings
07.2022 - 07.2024
Sales Lead
American Eagle Outfiters
07.2021 - 07.2022
Student Intern
Alameda County District Attorneys Office
09.2018 - 05.2022
High School Diploma -
Cristo Rey De La Salle East Bay High School
Bachelor of Arts - Criminal Justice
San Francisco State University
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