Enajae K. Blocker
Conshohocken,PA
Summary
Customer Experience Manager with 8+ years of experience in creating customer-focused strategies and enhancing team collaboration. Demonstrated success in improving customer satisfaction and retention through data-driven insights and proactive engagement. Expertise in communication, problem-solving, and leadership, consistently achieving and surpassing sales targets. Committed to operational excellence and adapting to evolving market trends.
Overview
7
7
years of professional experience
Work History
Car Salesperson
Volkswagen Of Springfield
Springfield, PA
09.2025 - Current
- Engaged customers by showcasing Volkswagen models and features.
- Collaborated with the sales team to streamline customer service processes.
- Maintained comprehensive knowledge of Volkswagen promotions and financing options.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
General Manager
Crumbl Cookies
Wayne, Pennsylvania
05.2021 - 09.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Oversaw staff training programs to enhance team performance and customer service.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Implemented quality control procedures to ensure product consistency and safety.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
Customer Experience Manager
Five Below
Philadelphia, PA
11.2024 - 02.2025
- Implemented strategies to boost customer satisfaction and loyalty initiatives.
- Conducted regular assessments of service standards and made recommendations.
- Maintained up-to-date knowledge of industry trends and best practices in customer experience.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Worked closely with other departments such as sales, marketing, product development, and IT in order to ensure a seamless end-to-end experience for customers.
Internship Student
Tucker Law Firm
Philadelphia, PA
06.2018 - 08.2018
- Assisted attorneys in preparing legal documents and case files.
- Organized and maintained client records in a digital filing system.
- Managed schedules, coordinating appointments for attorneys and clients.
- Worked well in team environment as well as independently.
Education
High School Diploma -
Franklin Learning Center
Philadelphia, PA06.2022
Some College (No Degree) - Biology
Shippensburg University
Shippensburg, PASome College (No Degree) - Business
Community College of Philadelphia
Philadelphia, PASkills
- Problem Solving
- Teamwork and Independent work
- Communication
- Customer Service
- Money Management
- Cash Handling
- Sales
- Training
- Training and development
- Active listening
- Time management
Languages
- English, Native
- Spanish, fairly proficient
Timeline
Car Salesperson
Volkswagen Of Springfield
09.2025 - Current
Customer Experience Manager
Five Below
11.2024 - 02.2025
General Manager
Crumbl Cookies
05.2021 - 09.2025
Internship Student
Tucker Law Firm
06.2018 - 08.2018
High School Diploma -
Franklin Learning Center
Some College (No Degree) - Biology
Shippensburg University
Some College (No Degree) - Business
Community College of Philadelphia
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