Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
organizations
references available
awards
Work Availability
References
organizations
references available
awards
References
BusinessDevelopmentManager
Enala Mwashitete

Enala Mwashitete

New Castle,DE

Summary

Energetic, highly motivated and result oriented Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach. Skilled Business Development leader offering 5+ years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Overview

14
14
years of professional experience
1
1
Certificate

Work History

Business Development Manager

EAM Cleaning LLC
01.2020 - Current
  • Always looking for new sales opportunities for our products and services
  • Build relationships with new customers and other stakeholders
  • Reviewing of performance goals for sales reps and call center reps
  • Providing training and mentoring to call center reps
  • Turn potential leads into new opportunities
  • Shift and schedule organizer
  • Represent company in conferences, tradeshows and state meetings
  • Manage the day to day activities of the call center representatives and sales representative
  • Metrics definition, evaluation and KPI review
  • Call monitoring and reviewing and recommendations for sales team
  • Work with other stakeholders to increase sales and customer retention
  • Quality checks and audits of customer sales representatives and business manager
  • Managed about 200,000usd post construction cleaning projects for a 90,000 sq ft of a building
  • Startup formation and management-Janitorial, construction and building maintenance startup
  • Business consultant with the goal of increasing company's revenue
  • Responding to RFP/RFQ, proposal writing and pricing negotiation
  • Train other sales representatives, making sure leads are closed in timely manner
  • Monthly meeting with clients and other stakeholders about our products and services within EAM
  • Participate in trade shows,conferences and presentations about products and services
  • Metrics and data driven individual, pushes sales reps to exceed monthly goals
  • Use of CRM to maintain goals, data, accounts
  • Cold calling script writing, and reviewer
  • Setup company goals, status report , follow up and reviewing of them monthly
  • Metrics and lead pusher
  • Call center management and training
  • Customer complaints reviewer, quality checking, disputes resolver and follow up
  • Payroll and budgeting
  • HR management (recruiting, promotion and training)
  • Contract negotiation, proposal writing
  • Business management
  • Call representatives mentoring and training
  • Calls review, mentoring and training
  • Training material preparation.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.

Business Development Manager

Banka General Staffing
05.2018 - Current
  • Looked for new business opportunities
  • Promote company's products and services
  • Maintained business relationships with different stakeholders
  • Mentored and trained new sales representative
  • Leads management and follow up
  • Provided staffing for different industries
  • Reviewing and management of sales KPIs
  • Corresponding to RFPs and RFQs
  • Attended trade shows, conferences and local events to promote company's products and services.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
  • Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
  • Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
  • Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
  • Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.

Technologist Customer Service Lead

LabCorp
09.2019 - 04.2022
  • Clinical and technical consultant with skills in LabCorp (LCA) laboratory processes and telephone systems
  • Provided exceptional customer service experience to patients, sales rep, customer services reps, doctors regarding tests pricing, test codes, laboratory testings and results
  • Documentation of all difficult escalated tickets, providing troubleshooting and resolutions
  • Reviewing of SOPs and training materials
  • Strong understanding and reviewing of laboratory testings and processes
  • Encourages, motivates, trains customer service reps on lab technologies, methodologies, tests and LCA systems
  • Provided complaints resolutions and tracking
  • Working with other stakeholders in providing resolutions to complaints, provided best customer services to clients
  • Initiated product complaints, investigation and its escalations, follow ups and recommendations
  • Review customer service rep(CSR)calls and performances including KPIs
  • Covid19 technical consultant to patients, CSR, providers, and other stakeholders as needed and explanations on abnormal patient results, problemed samples
  • Reporting of abnormal patient results, complaints in accordance with guidelines and reporting of those complaints and results to government agencies
  • Reporting and following up on adverse events, complaints and timely closure of those complaints
  • Motivates, team building, encouraging customer service reps and creating a great working environment that contributes to higher performances
  • Consults different LabCorp clients (providers, nursing homes, phlebotomist, patient service centers) on lab tests with their methodologies and test pricing
  • Work with other stakeholders in strengthening LabCorp customer services experience.

President and Founder

Women and Men in STEM(ProBono)
01.2015 - 12.2020
  • Strategic planning, event organization and management
  • Oversees the organization mission statement and vision
  • Creative thinking, strategic planning
  • Negotiation and initiation of events and sponsor outreach
  • Lead development of mentorship programs between younger and experienced professionals.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Technical Support Engineer

Siemens Healthcare Diagnostics
07.2014 - 05.2018
  • Received calls, emails regarding clinical and technical related issues, responded via emails, phone calls and video calls to resolve simple to difficult technical and clinical issues
  • In addition to attending webex meetings to resolve customers' issues
  • Making sure proper documentation is adhered to and follow up of difficult escalated issues and providing troubleshooting as needed for siemens medical devices
  • Prioritization of escalated tickets in order to provide exceptional customer service
  • Provided exceptional technical troubleshooting assistance on medical devices to customers and worked closely with field personnel with a focus of customer satisfaction
  • Initiated product complaints for evaluation, and interface with other diagnostics technical areas for occasional technical writing and instructional purposes in addition to for MDR requirements
  • Lead, teach and mentor new hires on clinical chemistry medical devices
  • Following up on all difficult escalated issues and resolving them in a timely manner
  • Instrument maintenance
  • Interfacing with other departments such as regulatory, medical technologist, RD for complaints follow ups and resolutions
  • Knowledge in complaint handling system and CAPA
  • Knowledge in 1SO13485, ISO9001, ISO 14971 and FDA
  • Supported my team to drive customer satisfaction through exceptional customer service skills
  • Practiced lean processes and improvements
  • Responded to phone and email inquiries from customers and other departments regarding dimension instrument systems
  • Worked closely with my team members and other departments on driving our metrics
  • Followed up with customers to completely resolve their technical issues and meet their needs in a timely manner.

Intern Generalist Medical Technologist

Monmouth Medical Center
05.2010 - 05.2012
  • Troubleshooted instruments, QC/ Calibrations, processing patient samples
  • Collection of blood from patients, screening blood samples, monitoring vital signs, storing blood draws, preparing transfusion components such as plasma and updating blood bank records
  • Performed differentials and identification of malignancies
  • Collected and prepared a wide variety of specimens for clinical analysis
  • Process clinical samples for culture and identification of microorganisms, including performance of susceptibility testing
  • Prepared and stained slides, performed microscopy and enumerated cellular and other formed elements in blood and body fluids.

Education

Project Management -

University of Delaware

Lean Six Sigma training -

Villanova University

Master in Business Administration -

Wilmington University

B.S. Medical Technology -

SUNY Plattsburgh
01.2012

Skills

  • Strong leadership, customer service and quality skills
  • Strong skills in business development and improvement
  • Over 7 years of experience in sales, , training, complaint handling, documentation, technical skills
  • Strong skills in building and maintaining relationships
  • Multi tasker, fast-paced, organized, prioritizer and team player
  • Analytical and problem-solving skills
  • Training, coaching and mentoring
  • Closing skills, writing, persuasion
  • Strong lead management and following
  • Strong marketing and sales skills
  • Strong understanding and skills in HIPAA, OSHA, CAPA and quality system management
  • Problem solving and adaptability
  • Lean Process Improvement
  • Project management
  • Excellent oral, verbal and written communication skills
  • Strong software and technical skills
  • Strong ability to multi-task in a fast-paced, result oriented environment while maintaining careful attention to details
  • Reliable, dedicated, driven, flexible, honest, and hardworking professional
  • Strong skills in troubleshooting and root cause analysis
  • Persuasive-strong communication, organizational, time management, interpersonal and presentation skills
  • SAP
  • MS Office (Excel, Word, and PowerPoint) and Outlook
  • Azure DevOps(TFS)
  • Telephone systems: Five-9, Cisco Finesse, E-assist, Periscope, Verint phone systems
  • Siemens Dimensions Analyzers: Project Hydra Wave 2 , Xpand, Atellica,Rxl,EXL
  • Fluent in Swahili
  • CRM, Salesforce, Python and AWS
  • Stakeholder Communication
  • Product Demonstrations
  • Customer Service
  • Promotional Planning
  • Sales Presentations
  • Prospecting
  • Performance Evaluations
  • Pipeline Management
  • Mergers and Acquisitions
  • Relationship Development
  • Client Consultations
  • Business Development
  • Strategic Partnerships
  • Lead Generation
  • CRM Platforms
  • Relationship Building
  • Pipeline Development
  • Project Management
  • Salesforce Management
  • Decision-Making
  • Prospect Targeting
  • Competitor Monitoring
  • Order Management
  • Client Relationship Building
  • Closing Talents
  • Training and Mentoring
  • Cost Management
  • Verbal and Written Communication
  • Mentoring and Coaching
  • Revenue Forecasting
  • Campaign Development
  • Sales Leadership
  • Proposal Writing
  • Sales Tracking
  • Performance Metrics
  • Market Tracking
  • Marketing Expertise
  • Business Development and Planning
  • New Business Development
  • Channel Management
  • Business Administration
  • Market Trend Analysis
  • Market Understanding
  • Cross-Functional Collaboration
  • Negotiations
  • Revenue Generation
  • Revenue Development
  • Account Servicing
  • Process Improvement
  • Event Planning
  • Issue Resolution
  • Relationship Building and Management
  • Quality Control
  • Strategic Business Planning
  • Competitive Analysis
  • Account Development
  • Business Planning
  • Training and Development
  • Operations
  • Analytics
  • Goals and Performance
  • Networking Strength
  • Vendor Management
  • Sales Expertise
  • Account Management
  • Territory Management
  • Proficient in [Software]
  • Database Management
  • Referral Management
  • Strategic Planning
  • Performance Goals
  • Relationship Building and Rapport
  • Sales and Marketing
  • Systems and Software Expertise
  • Market Penetration
  • Customer Acquisition
  • Staff Management
  • Business Intelligence and Analysis
  • Market Research
  • Team Leadership
  • Research
  • Marketing
  • Forecasting Ability
  • Campaign Management
  • Key Decision Making
  • Team Collaboration
  • Data Analysis
  • Product Development
  • Problem Solving
  • Conflict Resolution
  • Goal Setting
  • Innovation Management
  • Active Listening
  • Emotional Intelligence
  • Customer Retention
  • Financial Analysis
  • Time Management
  • CRM Management
  • Networking Abilities
  • Brand Management
  • Contract Negotiation Expertise
  • Strong leadership, customer service and quality skills
  • Market and Competitive Analysis
  • Cold Calling
  • Product and Service Sales
  • Sales Channel Building
  • GoldMine CRM
  • Territory and Account Penetration
  • Digital Sales
  • Consultative Selling Techniques
  • Rfp/Proposal Coordination
  • Client Base Retention
  • Growth Management
  • Coaching and Mentoring
  • Closing Techniques
  • Salesforce Software
  • Sales Records Management
  • Client Relationship-Building
  • Lead Qualification
  • Profitability Assessments
  • Permanent Placement
  • Sales Quota Management
  • Networking Events
  • Team Recruiting and Onboarding
  • Discount Planning

Accomplishments

    Won R&R award for excellent customer service

Affiliations

  • I enjoy volunteering, mentoring small business owners, hiking, DIYs projects and golf

Certification

Project Management(PMP)

Lean Six Sigma

Languages

Swahili
Native or Bilingual

Timeline

Business Development Manager

EAM Cleaning LLC
01.2020 - Current

Technologist Customer Service Lead

LabCorp
09.2019 - 04.2022

Business Development Manager

Banka General Staffing
05.2018 - Current

President and Founder

Women and Men in STEM(ProBono)
01.2015 - 12.2020

Technical Support Engineer

Siemens Healthcare Diagnostics
07.2014 - 05.2018

Intern Generalist Medical Technologist

Monmouth Medical Center
05.2010 - 05.2012

Project Management -

University of Delaware

Lean Six Sigma training -

Villanova University

Master in Business Administration -

Wilmington University

B.S. Medical Technology -

SUNY Plattsburgh

organizations

Women and Men in STEM, President and Founder, 2015-01-01, 2020-01-01, Strategic planning, event organization and management., Oversees the organization mission statement and vision., Creative thinking, strategic planning., Negotiation and initiation of events and sponsor outreach., Lead development of mentorship programs between younger and experienced professionals.

references available

True

awards

Won R&R for the month of August of 2016 and "You Answered"-this award is given to a Technical Support Engineer who demonstrates exceptional abilities in working with customers and resolving their clinical chemistry issues.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References

References available upon request.

organizations

Women and Men in STEM, President and Founder, 2015-01-01, 2020-01-01, Strategic planning, event organization and management., Oversees the organization mission statement and vision., Creative thinking, strategic planning., Negotiation and initiation of events and sponsor outreach., Lead development of mentorship programs between younger and experienced professionals.

references available

True

awards

Won R&R for the month of August of 2016 and "You Answered"-this award is given to a Technical Support Engineer who demonstrates exceptional abilities in working with customers and resolving their clinical chemistry issues.

References

References available upon request.

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