Enaleen Bartolome
Junction City
Summary
Proven professional with a track record of managing high-risk situations at Geary County Detention Center with composure. Excelled in emergency response and conflict resolution, enhancing inmate safety and reducing contraband significantly. Demonstrated exceptional customer service at Walmart, fostering repeat business and trust. Skilled in first aid and de-escalation techniques, ensuring readiness for any challenge. As for cashier Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. I built these skills from my past experience as a service writer
Overview
1
1
year of professional experience
Work History
Correctional Officer
Geary County Detention Center
11.2023 - 05.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Cashier
Caseys General Stores Inc
07.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Service Writer
Walmart
03.2023 - 07.2023
- Responded to customer calls and emails to answer questions about products and services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Education
High School Diploma -
Junction City Sr High School
Junction City, KS05.2022
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Trained and mentored [number] employees.
- Completed manager training program.
- Routinely supervised more than [Number] detainee inmates.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Timeline
Correctional Officer
Geary County Detention Center
11.2023 - 05.2024
Cashier
Caseys General Stores Inc
07.2023 - 11.2023
Service Writer
Walmart
03.2023 - 07.2023
High School Diploma -
Junction City Sr High School
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