Enalise Hernandez
Indio,CA
Summary
Dynamic Client Services Associate with a proven track record at KD Events, excelling in client retention and issue resolution. Leveraging strong interpersonal skills and technical aptitude, I consistently enhanced customer satisfaction and streamlined operations, ensuring a superior experience for clients. Committed to fostering positive relationships and delivering exceptional service.
Overview
7
7
years of professional experience
Work History
Client Services Associate
KD Events
05.2023 - 12.2025
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved accounting, service and delivery concerns.
Guest Advocate
Target
06.2022 - 02.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Created and maintained detailed database to develop promotional sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Valley Care Delivery
06.2019 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Detailed payment options and explained price, receipt and billing details to customers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Certification - Industrial Electrical Technology
Chaffey College
Rancho Cucamonga, CA06-2025
Certification - Real Estate
Citrus College
Glendora, CA02-2024
No Degree - Animal Science
University of California, Davis
Davis, CA06-2023
Skills
- Technical aptitude
- Client rapport
- Data entry proficiency
- Meeting facilitation
- Issue resolution
- Strong interpersonal skills
- Client retention strategies
- File management
- Follow-up skills
- Complaint handling
- Sales strategies
- Customer support
Timeline
Client Services Associate
KD Events
05.2023 - 12.2025
Guest Advocate
Target
06.2022 - 02.2023
Customer Service Representative
Valley Care Delivery
06.2019 - 07.2021
Certification - Industrial Electrical Technology
Chaffey College
Certification - Real Estate
Citrus College
No Degree - Animal Science
University of California, Davis