Leadership
ENAMUL HAQUE
Customer Relationship Officer
Summary
A friendly And customer-focused leAder who is motivAted to go Above And beyond for clients and encourage conformity to corporate policies. a track record of promoting prompt and effective problem solving, which has raised customer satisfaction scores. Proven ability to use modern technology to increase response times and increase client access to the company.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Relationship Officer
Oppo Mobiles
Dhaka
09.2023 - 08.2024
- Answer questions and grievances from customers
- Diagnose product problems and offer setup support
- Establish and preserve ties with the customers
- Get input from customers and offer insights
- Make use of CRM to keep accurate customer records
- Assist technical, marketing, and sales departments in coordination
- Manage warranty claims, product exchanges, and returns
- Achieve performance indicators such as response times and client satisfaction
Customer Relationship Officer
The Bengal Group
Dhaka
01.2022 - 08.2023
- Customer support and service
- Relationship management with customers
- Upselling and Sales
- Communication and Coordination
- Reporting and Record Maintenance
- Solving problems
- Product expertise
- Retention of Customers
- Input and Ongoing Enhancement
- Onboarding of Customers
Sales Representatives
PRAN RFL Group
Dhaka
07.2020 - 12.2021
- Reaching sales targets
- Management of Customer Relationships
- Market analysis and research
- Product marketing and promotion
- Coordination of Delivery and Distribution
- Sales Documentation and Reporting
- Cooperation between departments
- Getting New Customers
- Training and Product Knowledge
- Management of Customer Feedback and Complaints
Customer Relationship Officer
The Coca-Cola Company
Dhaka
01.2020 - 06.2020
- Analysis of a market and implementation of campaigns
- Management of Sales and Customer Relations
- Planning Promotions and Events
- Management of Operations and Supply Chain
- Production supervision and assurance of quality
- Inventory Management
- Management of Logistics and Delivery
- Relationship Management with Suppliers
- Analysis and Management of Finance
- Managing Human Resources
Education
M.B.A. - Management
Govt. Azizul Haque College
Bogra, Bangladesh 01.2024 - Current
BBA - Management
Govt. Azizul Haque College
Bogra, Bangladesh 09.2017 - 06.2022
HSC - Business Studies
Raiganj Technical & BM College
Raiganj, Sirajganj 03.2014 - 03.2016
SSC - Business Studies
Dhangora Model High School
Raiganj, Sirajganj 01.2012 - 02.2014
Skills
Customer Relationship Management
Marketing
Research
Pricing
Conflict Management
Relationship Management
Negotiation
Office Administration
Employee Orientation
Sales
Business Development
Account Management
Microsoft Office
Client retention strategies
Patience and resilience
Certification
Govt Youth Development Certified
Awards
Inter College Badminton Competition, 12/01/18, Achieved Championship award.
Personal Information
- Father's Name: Arif Khondoker
- Mother's Name: Firoza Begum
- Date of Birth: 06/14/99
- Height: 6''
- Weight: 152 Lbs
- Blood Group: B (+ve)
- Nationality: Bangladeshi
- Marital Status: Unmarried
- Religion: Islam
Accomplishments
- Resolved product issue through consumer testing.
- Achieved outstanding appreciation by completing a project with accuracy and efficiency.
- Supervised team of twenty staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Interpersonal communication
Foreign languages
Problem solving
Project management
Art
Computer literacy
Collaboration skills
Timeline
M.B.A. - Management
Govt. Azizul Haque College
01.2024 - Current
Customer Relationship Officer
Oppo Mobiles
09.2023 - 08.2024
Customer Relationship Officer
The Bengal Group
01.2022 - 08.2023
Sales Representatives
PRAN RFL Group
07.2020 - 12.2021
Customer Relationship Officer
The Coca-Cola Company
01.2020 - 06.2020
BBA - Management
Govt. Azizul Haque College
09.2017 - 06.2022
HSC - Business Studies
Raiganj Technical & BM College
03.2014 - 03.2016
SSC - Business Studies
Dhangora Model High School
01.2012 - 02.2014