Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Enanga Togna

Midlothian,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in outbound and inbound calls. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

5
5
years of professional experience

Work History

Customer Care Representative

Deckers Brands
06.2023 - Current
  • Responded to customer needs through competent customer service as well as prioritizing customer needs through prompt problem-solving.
  • Logged call information and solutions provided into internal database.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Passion for delivering excellent Customer Experience across a range of channels from calls, Emails and chat.
  • Using different platforms such as Salesforce, DemandWare,Gladly and Kronos to facilitate day to day multi tasking.
  • Excellent communication skills and ability to build rapport with clients.

Customer Service Representative

Faneuil
02.2021 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Proficient in platforms such as Salesforce, DemandWare,Gladly,Kronos
  • Handled large amounts of outbound and inbound calls getting members to schedule health appointments with Providers.
  • Tried resolving members issues and concerns within reach without always having to escalate to supervisors.
  • Managed over 200 outbound and 40 inbound calls daily.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving problems.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Strong interest in understanding consumer insights and behavior
  • Digitally minded and comfortable in handling different online tools
  • Capacity to prioritize and work in a fast-paced environment.
  • Passion for delivering excellent Customer Experience across a range of channels from Phone, Email and chat.
  • Excellent written and verbal communications.

Customer Service Representative

All Web Leads
10.2018 - 01.2021
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Sought ways to improve processes and services provided.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Bachelors - Communications

University of Buea
Cameroon
06.2015

Skills

  • Active Listening
  • Report Preparation
  • Empathy
  • Managing Multiple Tasks
  • Problem solving
  • Sales and Upselling
  • Microsoft Excel
  • Microsoft Word

Languages

French
Professional Working
English
Native or Bilingual

Timeline

Customer Care Representative

Deckers Brands
06.2023 - Current

Customer Service Representative

Faneuil
02.2021 - 06.2023

Customer Service Representative

All Web Leads
10.2018 - 01.2021

Bachelors - Communications

University of Buea

Similar Profiles

CREATE PROFILE
Enanga Togna