Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Enari Little

Locust Grove ,Ga

Summary

Dynamic customer service professional with a proven track record at Amazon, excelling in conflict resolution and relationship building. Demonstrated expertise in data entry and active listening, enhancing customer satisfaction and loyalty. Recognized for effectively managing high-stress situations while maintaining professionalism, contributing to a positive brand image and repeat business.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Amazon
03.2024 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Truck Driver

Swift Transportation
02.2023 - 01.2024
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.

Sales Associate

Nike Factory Outlet
02.2021 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Eagles Landing High School
McDonough, GA
05.2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Customer satisfaction measurement
  • Call center operations
  • Follow-up skills
  • Product knowledge
  • Paperwork processing
  • Team development
  • Documentation
  • Administrative support
  • Microsoft PowerPoint
  • Microsoft Office Suite
  • Data collection
  • Staff training
  • Sales expertise
  • Shipping and logistics

Timeline

Customer Service Representative

Amazon
03.2024 - 04.2025

Truck Driver

Swift Transportation
02.2023 - 01.2024

Sales Associate

Nike Factory Outlet
02.2021 - 12.2022

High School Diploma -

Eagles Landing High School

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Enari Little