Enas Khrewish
Des Plaines,IL
Summary
Dedicated Supervisor with extensive experience in airport operations, passenger services, ticketing, and customer service. Proven ability to lead teams, manage daily airport operations, and deliver exceptional service in fast-paced, high-pressure environments. Skilled in coordinating with flight crews, airport authorities, and ground handling teams to ensure safe, efficient, and on-time operations. Strong attention to detail with expertise in document verification, operational compliance, and resolving customer concerns. Committed to operational excellence, team success, and providing an outstanding passenger experience.
Overview
6
6
years of professional experience
Work History
AGI- Supervisor
Royal Jordanian
Chicago, Illinois
10.2021 - Current
- Communicated work procedures and company policies, addressing performance issues to enhance team efficiency.
- Resolved customer complaints and queries regarding service, billing, and policy adherence, ensuring customer satisfaction through actions like refunds, exchanges, or bill adjustments.
- Managed ticketing processes including ticket verification, sales, and rebooking for passengers affected by flight changes or cancellations.
- Ensured operational oversight across all areas, from security checks to baggage handling. Ran gate operations effectively, maintaining vigilance and responsiveness to enhance the flow and safety of airport activities.
AGI-Supervisor
Ita Airways
Chicago, Illinois
04.2024 - 10.2024
- Worked as a ticketing agent, assisting passengers with reservations, ticket purchases, and boarding procedures.
- Supervised check-in operations and ensured compliance with airline policies.
- Managed passenger complaints and provided timely resolutions.
AGI-Passenger Service Agent
Air India
04.2022 - 08.2022
- Assisted passengers during check-in, verifying documents, and issuing boarding passes.
- Provided leadership at the boarding gate, ensuring smooth and timely boarding processes.
- Coordinated with flight crew and ground staff to resolve last-minute issues and ensure on-time departures.
- Delivered high-quality customer service, addressing passenger inquiries and resolving complaints.
Sales Associate
Marshalls
08.2020 - 10.2021
- Resolve customer complaints regarding sales and service.
- Monitor customer preferences to determine focus of sales efforts.
- Organized and maintained merchandise displays and warehouse areas.
- Performed sales transactions and cashier duties.
Education
High School Diploma -
MAINE WEST
Des Plaines, IL05-2022
Bachelor of Science -
Rasmussen University
Chicago, IL05-2027
Skills
- Airline Operations
- Team Leadership
- Staff Supervision
- Passenger Services
- Customer Service
- Gate Operations
- Check-in Operations
- Ticketing & Reservations
- Flight Coordination
- Station Operations
- New Station Launch Support
- Problem Solving
- Conflict Resolution
- Team Training & Coaching
- Document Verification
- Baggage Operations
- Operational Compliance
- Time Management
- Microsoft Office (Word, Excel, Outlook)
- Communication
- Organization
- Multitasking
- Attention to Detail
Languages
Arabic
Native/ Bilingual
English
Native/ Bilingual
Timeline
AGI-Supervisor
Ita Airways
04.2024 - 10.2024
AGI-Passenger Service Agent
Air India
04.2022 - 08.2022
AGI- Supervisor
Royal Jordanian
10.2021 - Current
Sales Associate
Marshalls
08.2020 - 10.2021
High School Diploma -
MAINE WEST
Bachelor of Science -
Rasmussen University