Enas Shurrab
Amman-Jordan
Summary
Adept Technical Support Engineer with a proven track record at Estarta Solutions, excelling in technical troubleshooting and problem-solving to enhance customer satisfaction. Skilled in both application support and fostering positive client relations, I significantly improved issue resolution efficiency. My approach combines technical expertise with exceptional communication skills, driving successful outcomes and preventing future technical challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
Estarta Solutions (Cisco TAC)
2021.08 - Current
- Technical assistance and supports for global customers.
- install and troubleshoot hardware,software,storage and configuration issues on Cisco UCS platforms.
- Troubleshooting the issues related to VMware ESXI,Microsoft .
- collaborate with cross functional teams and provide technical assistance.
Education
Bachelor of Engineering - Computer Engineering
Computer Eng
Salt-Jordan 01.2021
Skills
- Technical Support
- Technical Troubleshooting
- Problem-Solving
- Application support
Certification
CCNA - Cisco certified Network Associate " Switching and Routing "
CCNP - Cisco certified specialist - Data center design
CCNP - Cisco certified specialist - Data center core
Languages
English
Professional Working
Timeline
Senior Technical Support Engineer
Estarta Solutions (Cisco TAC)
2021.08 - Current
Bachelor of Engineering - Computer Engineering
Computer Eng