Enase Jean Baptiste
Hypoluxo,FL
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
11
11
years of professional experience
Work History
OPERATION MANAGER
E&M Inclusive Events, LLC
05.2017 - Current
- Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments
- Tracked company inventories and ordered new products to replenish equipment levels
- Improved product development and reduced mistakes by implementing strong quality assurance protocols
- Oversaw company and vendor accounts and negotiated contracts with financial partners
- Presented operational metrics and data to company executives and directors for review
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns
- Analyzed financial data and forecasted trends to improve profitability
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes
- Developed talented team, participating in hiring, coaching and performance management processes
- Adhered to corporate standards and regulations, encouraging safe and efficient operations
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles
- Liaised between employees and managers and disseminated important business information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
OFFICE COORDINATOR
United Health Center
08.2019 - 02.2022
- Assisted with developing workplace safety procedures
- Conducted performance reviews for staff employees
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures
- Oversaw travel management structure to facilitate business travel
- Supervised administrative staff, driving front office operations and continuous workflow
- Resolved issues with departments regarding business office procedures
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
EXECUTIVE ASSISTANT
Mentor Chiropractic
08.2016 - 08.2019
- Utilized job-related software to prepare invoices, letters and memos
- Performed general office duties, such as ordering supplies, maintaining records management database systems and performing basic bookkeeping work
- Greeted visitors and determined whether should be given access to specific individuals
- Set up and oversaw administrative policies and procedures for offices and organizations
- Researched and cataloged supporting documentation and data for management projects
- Interpreted administrative and operating policies and procedures for employees
- Made travel arrangements for executives
- Used advanced Excel functions and calculations to develop reports and lists.
Education
HEALTH CARE ADMIN -
University of Phoenix
Tempe, AZSkills
- Customer Service Routinely Handled As Many As 600 To 800 Customers A Day In A Busy Retail Atmosphere Average Lower Than A 003 Percent Compliant Rate
- Managing Operations And Efficiency Staff Training And Development Multi-Unit Operations Management Policies And Procedures Implementation Planning And Implementation Business Development Negotiation And Conflict Resolution Management Training Budget Development And Management Administrative Management Business Leadership Client Relations MS Office Recruiting And Hiring Desktops, Laptops And Mobile Devices Payroll Administration And Timekeeping
- Operations Management
- Customer Service
- Team Leadership
- Staff Training
Personal Information
Title: Operations Manager
References
References available upon request
Quote
I believe you have to be willing to be misunderstood if you're going to innovate.
Jeff Bezos
Timeline
OFFICE COORDINATOR
United Health Center
08.2019 - 02.2022
OPERATION MANAGER
E&M Inclusive Events, LLC
05.2017 - Current
EXECUTIVE ASSISTANT
Mentor Chiropractic
08.2016 - 08.2019
HEALTH CARE ADMIN -
University of Phoenix
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursSimilar Profiles
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