Enasita Torres
1429 S Emery St ,UT
Summary
A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.
Experienced with leading restaurant teams to achieve operational excellence and customer satisfaction. Utilizes strong organizational and leadership skills to manage diverse tasks and resolve conflicts. Track record of implementing effective cost-control measures and enhancing service quality.
Highly proactive manager with 30 years of experience in team leadership in fast food industry. Background includes sales, management and customer service in fast-paced settings.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Burger King
12.1996 - 12.2025
- Oversaw daily operations ensuring compliance with health and safety regulations
- Managed inventory levels and conducted regular stock audits
- Trained and developed staff, enhancing team productivity and service quality
- Implemented cost control measures, optimizing operational efficiency
- Analyzed sales reports to identify trends and drive promotional strategies
- Enhanced customer satisfaction through effective conflict resolution techniques
- Coordinated staff schedules to maintain optimal coverage during peak hours
- Led initiatives to improve employee engagement and retention rates
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
Dietary Manager
Food Management Group
01.2015 - 11.2017
- Developed and implemented dietary plans based on nutritional guidelines and resident needs.
- Educated kitchen staff on safe food handling procedures and sanitation practices.
- Monitored inventory levels to ensure adequate supply of food products and minimize waste.
- Collaborated with healthcare professionals to assess dietary requirements for residents with specific health conditions.
- Trained new employees on dietary management software and operational standards.
- Conducted regular audits of food service operations to ensure compliance with health regulations.
- Led team meetings to discuss menu planning, resident feedback, and quality improvement initiatives.
- Purchased food supplies for department according to budget limitations.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Evaluated nutritional content of menus regularly to ensure alignment with industry standards as well as specific patient requirements.
Chef Assistant
Friendship Manor
01.2010 - 03.2015
- Assisted chefs in food preparation and cooking techniques, ensuring adherence to safety standards.
- Maintained cleanliness and organization of kitchen equipment and workstations to support efficient operations.
- Supported inventory management by monitoring stock levels and assisting with order placements.
- Collaborated with team members to create daily meal specials, enhancing menu diversity.
- Adapted quickly to changing priorities during busy service periods, maintaining high-quality food output.
- Trained new kitchen staff on proper food handling practices and equipment usage for safety compliance.
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
Certification
Current Serv safe
Languages
Spanish
Native or Bilingual
Timeline
Dietary Manager
Food Management Group
01.2015 - 11.2017
Chef Assistant
Friendship Manor
01.2010 - 03.2015
Restaurant General Manager
Burger King
12.1996 - 12.2025