Eugenia Nave

Work History

Walmart

Lumberton, NC

04.2020 - 07.2024

Managed frontend operations, enhancing customer checkout efficiency and Increased checkout utilization by 20%.
Oversaw store operations, ensuring excellence in management practices.
Effectively addressed a range of customer issues demonstrating professionalism.
Managed cash office operations, ensuring accurate handling of all financial transactions.
Implemented loss prevention protocols and strategies as needed in collaboration with Asset Protection.
Worked closely with Coaches to enhance store efficiency and aid associates in fulfilling their responsibilities proficiently.
Performed skill assessments and delegated tasks based on individual proficiencies to maximize productivity.
Helped resolve employee disputes by giving direction regarding company policies and procedures.
Achieved optimal job performance through coaching, mentoring and training of team members.
Conducted team performance evaluations, offering feedback and coaching for development.

American Home Improvements

Fayetteville, NC

01.2000 - 12.2023

75% of jobs were either repeat business or recommended business.
Implemented effective strategies for enhancing brand reputation, resulting in higher contract rates.
Fostered relationships with suppliers to secure competitive pricing for project materials.
Developed comprehensive project plans for each job that included detailed scope, costs, and timelines.
Oversaw project management for multiple job sites.
Provided exceptional customer service by maintaining consistent communication with clients throughout the project, addressing any problems as they arose.
Implemented solutions for labor, design, and tool challenges to optimize construction project outcomes.
Successfully coordinated construction crews, subcontractors, and vendors to meet project deadlines while staying on budget.
0% of jobs had an OSHA violation due to established and enforced safety procedures on job sites, guaranteeing adherence to OSHA regulations.
100% of the time delivered finished projects that surpassed customer expectations, resulting in high levels of satisfaction and repeat business.

New York Restaurant

Fayetteville, NC

03.2010 - 07.2023

Demonstrated exceptional customer service skills by addressing individual needs with diligence and attention to detail.
Performed regular side work responsibilities such as restocking condiments and assisting with stocking supplies.
Recommended menu items and addressed inquiries about food ingredients and preparation techniques.
Developed strong rapport with both co-workers and customers by practicing effective and personable communication.
Demonstrated the ability to multitask efficiently, delivering outstanding customer service.
Ensured compliance with high sanitation standards set by health department regulations.
Efficiently collaborated with fellow staff to streamline restaurant processes.
Enhanced guest satisfaction and encouraged loyalty by delivering outstanding customer service and cultivating positive relationships.
Instructed and guided incoming team members in understanding the ins and outs of restaurant procedures and dish arrangement.

Cape Fear Roll-Off

Fayetteville, NC

01.2008 - 10.2012

Enhanced office efficiency by implementing and planning office policies, procedures, systems, equipment procurement, and layouts.
Used feedback and coaching techniques to motivate employees and improve their job performance.
Ensured the accuracy of contracts through detailed reviews before signing off on behalf of the company.
Kept meticulous records of financial transactions associated with landfill fees, company cards, gas cards, and payroll.
Aided in the development of budgets, forecasts, and financial statements.
Maintained a streamlined schedule for staff members, improving productivity.
Managed payroll operations with a focus on accuracy, resulting in a 100% compensation rate for all staff.
Monitored and maintained appropriate inventory levels, promptly placing orders when necessary.
Provided training sessions and mentoring support to administrative staff on company policies, procedures, daily task execution, and industry best practices.
Took initiative in managing confidential matters, requests, and customer complaints with discretion.
Implemented and maintained effective office organization techniques in order to facilitate efficiency, professionalism, and achievement of performance objectives.
Demonstrated the ability to stay calm and maintain professionalism in challenging circumstances, successfully resolving tense situation.