Enaya McKinney
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
McKesson, O
01.2023 - Current
- Process orders for returns with 95% accuracy
- Pull and pack orders maintaining customer demand
- Perform daily task such as sorting, labeling, and packing
- Efficiently pick orders using rf scanner or manual labels with minimal errors
- Keep orders separated and organized
- Maintain clean and safe work environment
- Execute all daily tasks promptly
- Demonstrated respect, friendliness and willingness to help wherever needed
Sales Screener
Carshield
03.2021 - 01.2023
- Greet customers in a courteous, friendly, and professional manner using procedures
- Payed attention to detail while multi-tasking to perform the best customer service
- Reconnecting with existing leads to pre-qualify existing customers
- Gathering information from customers and notationing them according to the handbook then transitioning them to the sales team
- Thoroughly explaining their services and products
- Listen attentively to customer needs and concerns
Customer Service Representative
Concentrix
03.2020 - 07.2020
- Maintain basic knowledge of client products and services
- Receive inbound calls
- Participate in one on ones designed to improve customer satisfaction
- Track and Document all information gathered on the call
- Create then email all warranties on customers products
- Offer additional products based of customers needs and concerns they have expressed
- Use proper tools and resources to provide the most accurate resolution to the customers escalating files to the escalating team when needed
Cashier/Customer Service
The Home Depot
05.2018 - 03.2020
- Greets customers as they approach and provide them with information on prices and availability of the products
- Process both cash and/or credit cards as I check customers out
- Manage all cash and credit transactions through the POS system operations
- Give out correct change to customers with their receipt making sure customers are checked out before leaving
- Direct customers in the right directions for loading assistance
- Actively monitors the assigned self-checkout systems and help customers when needed
- Check out the cash registers at the end of each shift making sure the draw is balanced and accurate
- Guide customers through the home depot app
- Helps customers in choosing the right product through explanation and demonstration
- Informs customers of deals and discounts offered on products to encourage them to make purchases
Education
Diploma -
Hazelwood West High School
Hazelwood, MOSkills
- Telephone Management
- Purchase Assistance
- Online Orders Preparation
- Product Knowledge
- Service Minded
- Shipment Procedures
- Customer Transactions
- Active Listening
- Customer Rapport-Building
- Patient Intakes
- Screening Processes
- Accurate Reporting
- Corporate Procedures
- Regulatory Compliance
- Stocking and Replenishing
- Order Verification
Timeline
McKesson, O
01.2023 - Current
Sales Screener
Carshield
03.2021 - 01.2023
Customer Service Representative
Concentrix
03.2020 - 07.2020
Cashier/Customer Service
The Home Depot
05.2018 - 03.2020
Diploma -
Hazelwood West High School
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