Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Stephanie Puentes

Fort Collins,CO

Summary

Driven and detail-oriented professional with a strong background in customer service and cash handling and Cleaning. Excelled in enhancing customer satisfaction through exceptional service and efficient problem resolution. Skilled in cash register operation and maintaining cleanliness, demonstrating reliability and a commitment to excellence. Proven ability to manage time effectively and work with integrity. Friendly and reliable

offering unmatched customer service and workplace focus. Quick and accurate with excellent multi-tasking aptitude.

Overview

4
4
years of professional experience

Work History

Cashier, Line, Drive Through

McDonald's
08.2021 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Cashier

Super Cellular
01.2020 - 07.2020
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Cleaning

Beckys Cleaning
05.2018 - 11.2019
  • Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
  • Reduced chemical usage in cleaning processes by adopting green cleaning techniques.
  • Improved furniture cleanliness by meticulously applying appropriate cleaning solutions and techniques.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Carried out advanced dental cleaning services.
  • Mixed water and chemicals in containers to prepare cleaning solutions.
  • Cleaned houses under construction ( commercial cleaning )
  • Deep cleaning
  • Vacuum
  • Mopped
  • Cleaned windows, trim everything

Education

High School Diploma -

Greeley West High School
Fort Collins, CO
05.2018

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Order Taking
  • Basic Math Competence
  • Cash register systems
  • Payment Processing
  • Product restocking
  • Payment Collection
  • Refund handling
  • Guest inquiries
  • ID Verification
  • Retail Merchandising
  • Drawer balancing
  • Returns processing
  • Identification checks
  • Workplace cleaning
  • Manual Cleaning Techniques
  • Carpet Cleaning Knowledge
  • Interior Cleaning
  • Green Cleaning
  • Air Vent Cleaning
  • Cleaning
  • Mirror cleaning
  • Spill cleaning
  • Deep cleaning expertise
  • Window washing techniques
  • Housekeeping
  • Sweeping and Mopping
  • Closet detailing
  • Commercial and residential cleaning
  • Floor waxing
  • Polishing surfaces
  • Interior window washing
  • Safe cleaning with chemicals
  • Proper chemical handling
  • Glass and window washing
  • Floor maintenance
  • Furniture rearrangement
  • Decision-Making

Additional Information

I'm a mom of four little boys. I love baking and spending time with the family.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier, Line, Drive Through

McDonald's
08.2021 - 05.2022

Cashier

Super Cellular
01.2020 - 07.2020

Cleaning

Beckys Cleaning
05.2018 - 11.2019

High School Diploma -

Greeley West High School

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Stephanie Puentes