Encarnacion Padilla
Mesa,AZ
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Shift Leader
Taco Bell
08.2024 - 12.2025
- Supervised team members to ensure adherence to food safety and sanitation standards.
- Trained new employees on operational procedures and customer service excellence.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Managed inventory levels, ordering supplies as necessary to maintain efficiency.
Front Desk Night Auditor
La Quinta Inn & Suites
09.2020 - 06.2024
- Managed night audit process, ensuring accurate financial reporting and reconciliation.
- Oversaw guest check-in and check-out procedures, enhancing customer satisfaction.
- Coordinated communication between departments to resolve guest issues efficiently.
- Trained new staff on front desk operations and customer service protocols.
Server
Denny's
09.2019 - 04.2021
- Provide excellent customer service greet customers and present menus. Make suggestions based on their preferences. Take and serve food/drinks orders. Up-sell when appropriate. Deliver checks and collect payments. Arrange table settings.
Shift Manager
McDonald's
12.2017 - 03.2019
- A variety of task including preparing for each shift taking action to ensure the team is meeting standards. Order taker for front counter as well as drive thru assuring customers receive their order in a timely manner with accuracy. Clean and stock area as well inventory count.
Housekeeping
America's Best Value Inn
08.2016 - 12.2016
- Cleaned check out rooms replacing with clean linen, vacuumed sweep and mop dusted furniture also I did laundry washed and folded linen.
Shift Leader
Jack in the Box
08.2009 - 02.2014
- Daily HACCP book completed taking temperature in equipment and food to assure we met required standards. Lead a 6 man crew of order taking and cooking food.
Customer Service Representative
Buckeye CheckSmart
08.2004 - 12.2007
- Assisted customers with check cashing and payday loans. Debit calls. Accounted for daily drawers, safe and bank deposits. Revived daily records of store sales.
Data Entry Clerk
Global Fulfillment Services
05.2000 - 09.2004
- Verified customer information for rebate structure. Apply data entry for distribution of monies.
Quality Assurance Monitor
DIRECT MARKETING SERVICES
11.1997 - 05.2000
- Monitored Tsr to ensure quality of sales. Interacted with telephone associates.
Education
GED - undefined
Whitewood High School
Skills
- Supported quality assurance processes to maintain product standards and compliance Assisted in identifying defects and implementing corrective actions Collaborated with teams to enhance testing procedures and improve overall quality
- Oversaw shift operations to ensure efficient workflow and team performance
- Executed thorough cleaning protocols to maintain hygiene standards in various environments
- Delivered exceptional customer service in fast-paced dining environments
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Assisted in sorting and organizing laundry items for efficient processing Supported team members in maintaining cleanliness and order in laundry facilities Contributed to timely completion of laundry tasks to meet operational needs
- Executed food preparation processes to ensure timely service delivery
Certification
Food Handler Certification
Timeline
Shift Leader
Taco Bell
08.2024 - 12.2025
Front Desk Night Auditor
La Quinta Inn & Suites
09.2020 - 06.2024
Server
Denny's
09.2019 - 04.2021
Shift Manager
McDonald's
12.2017 - 03.2019
Housekeeping
America's Best Value Inn
08.2016 - 12.2016
Shift Leader
Jack in the Box
08.2009 - 02.2014
Customer Service Representative
Buckeye CheckSmart
08.2004 - 12.2007
Data Entry Clerk
Global Fulfillment Services
05.2000 - 09.2004
Quality Assurance Monitor
DIRECT MARKETING SERVICES
11.1997 - 05.2000
GED - undefined
Whitewood High School