Enchalew Alemneh

1. Driver

Self employed

October 2022 to present

• Give ride service for customers
• Use different apps for payment
• Deliver groceries and different items to customers.
• Scan packages at pick up and delivery.

2.Passenger Assistant|Prospect International Airport Services

MSP Airport - October 2019 - September 2022

• Oversaw ticketing, gate and ramp services.
• Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
• Provided exceptional customer service to passengers, addressing concerns and resolving issues.
• Escorted handicapped passengers from terminal to aircraft.
• Provided customers with information on routes, timetables or concourses.
• Responded to transportation questions and requests for information from children and parents.
• Provided boarding assistance to elderly, sick or injured people.
• Answered questions regarding flight schedules, travel routes and arrival times.

2.Supervisor|Ministry of Trade and Industry

Addis Ababa Ethiopia - January 2015 - June 2019

• Assisted team in daily operational tasks, ensuring adherence to safety protocols and procedures.
• Collaborated with supervisors to streamline workflow processes and improve efficiency.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
• Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
• Boosted team morale and performance, organizing regular training sessions and motivational meetings.
• Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
• Implemented cost-saving measures, significantly reducing operational expenses.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
• Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Collected, arranged, and input information into database system.
• Educated staff on organizational mission and goals to help employees achieve success.
• Conducted regular reviews of operations and identified areas for improvement.
• Generated reports detailing findings and recommendations.
• Supported training sessions for new employees, enhancing onboarding experience.
• Participated in team meetings, providing feedback on process improvements and operational challenges.
• Adapted quickly to new tools and technologies, facilitating smooth operations within the team.
• Documented daily activities and incidents, ensuring clear communication across shifts for continuity.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Evaluated customer needs and feedback to drive product and service improvements.
• Developed effective improvement plans in alignment with goals and specifications.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Created and managed project plans, timelines and budgets.