Summary
Overview
Work History
Skills
Timeline
Generic

Enchantrice Chadwick

The Woodlands,TX

Summary

Highly capable customer service professional offering twenty plus years of experience in customer service support i.e. customer service representative, receptionists, reservations, and call centers Skilled at providing hassle-free travel experiences for corporate clients. Good communication, planning, and problem-solving abilities developed over 17+ years in the field.

Overview

28
28
years of professional experience

Work History

Corporate Travel Agent/VIP Agent

World Travel INC
11.2018 - Current
  • Arranging complex domestic and international travel for corporate client(s), including air, car rental, hotel, other ground transportation, transfers, etc
  • Advising travelers of international travel requirements and concerns (passport, visa, inoculations, etc.)
  • Consistently demonstrating thorough understanding of client travel policy, guidelines, authorization requirements, procedures, etc
  • Fostering a strong, productive relationship with the client while maintaining a clear understanding that the client is the client and not the employer
  • Fostering a strong, productive relationship with relevant travel behalf

Corporate Travel Agent

BCD Travel
01.2015 - 12.2018
  • I was responsible for accurately and efficiently handling incoming requests via multiple channels (i.e
  • Phone, email, etc.)
  • As well as being the primary point of contact for the customer and provides active travel consultation towards the business customers, including providing travel details and up-selling of related product

Travel Counselor

American Express Business Travel
01.2011 - 12.2014
  • I have worked as a travel agent for many years my job description repeats, most of the VIP accounts I worked with and I worked close with the clients and these were some of my job functions:
  • Meet with clients to determine travel needs, budgets and preferences
  • Sold and coordinated transportation, accommodations, insurance, tours and activities
  • Advised clients regarding destinations, cultures, customs, weather and activities
  • Collected payments, booked travel arrangements and paid applicable fees
  • Handled travel issues, conflicts, complaints, cancelations and refunds
  • Build and maintained relationships with travel and tour vendors
  • Attended travel seminars and conferences
  • Maintained accurate records of bookings, payments, transactions, phone calls and meetings
  • Contributed to agency efforts by accomplishing related tasks as needed

Customer Service Gate Agent

Northwest Airlines
01.1997 - 12.2011
  • Responsible for providing check-in and gate services based on government requirements
  • Verify documentation for international and domestic flights
  • Ensure correct boarding passes are provided to each passenger for the assigned flight
  • Match manifest to on-board count, assist with various governmental agency requirements
  • Provide outstanding customer service to those travelers that assist in strengthening the business relationship with that account

Skills

  • Proficient in Sabre
  • Proficient in Worldspan
  • Proficient in Apollo
  • Proficient in Amadeus GDS systems
  • Expert Customer Service
  • VIP agent experience
  • Group Travel Experience

Timeline

Corporate Travel Agent/VIP Agent

World Travel INC
11.2018 - Current

Corporate Travel Agent

BCD Travel
01.2015 - 12.2018

Travel Counselor

American Express Business Travel
01.2011 - 12.2014

Customer Service Gate Agent

Northwest Airlines
01.1997 - 12.2011

Similar Profiles

CREATE PROFILE
Enchantrice Chadwick