Endalkachew M Tefera
San Antonio
Summary
A seasoned aviation professional with extensive experience at ST Engineering and Ethiopian Airlines, I excel in aircraft systems troubleshooting and team leadership. Demonstrated expertise in airline maintenance and stakeholder management, I've led significant projects to successful completion, ensuring operational excellence and customer satisfaction. Proficient in technical and soft skills, I thrive in high-pressure environments, driving team performance and meeting stringent deadlines.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sr Crew Chief/Supervisor
ST ENGINEERING
01.2018 - Current
- Work with flight crews, engineering, management, suppliers, and customers to meet product requirements and ensure customer acceptance
- Develops and completes project and process plans, implements policies and procedures and sets operational goals
- Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements
- Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports
- Provides oversight and approval of technical approaches, products and processes
- Leads, develops and motivates employees
- Facilitated cross-training among team members enabling flexible scheduling during peak periods.
- Boosted customer satisfaction levels by addressing concerns promptly and ensuring exceptional service.
- Organized work schedules for team members, balancing workload evenly while considering individual strengths and preferences.
- Built strong relationships with vendors to negotiate optimal pricing deals for supplies, reducing overall expenses for the store.
- Maintained a clean and safe working environment by enforcing health regulations and conducting regular inspections.
- Managed inventory effectively, reducing waste and optimizing stock availability for customer needs.
- Assisted management in implementing new policies and procedures, leading to improved operational efficiency.
- Coordinated with team members in achieving sales goals, driving business success through strategic planning.
- Provided training to new crew members, fostering a supportive learning environment and promoting professional growth.
- Conducted routine maintenance checks of equipment to ensure operational efficiency and reduce downtime due to malfunctions or repairs needed.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Verified aircraft compliance with policies, regulations, and safety guidance.
Crew Chief
ST Engineering
02.2022 - 03.2023
- Managed team according to company standards and compliance requirements.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Trained all team members on key roles to maintain flexibility.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
- Ensured compliance with industry regulations through diligent recordkeeping and adherence to established protocols.
- Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.
- Supervised crew in daily inspections, troubleshooting, and preventive maintenance on Boeing and Airbus aircraft.
- Maintained excellent attendance records, demonstrating dedication to punctuality and reliability as a key member of the team.
- Enforced strict safety protocols to protect crew members.
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
- Increased safety awareness among the crew by conducting regular training sessions and updates on industry best practices.
- Managed tight schedules to ensure timely project completion and client satisfaction.
- Directed aircraft fueling, loading and unloading operations.
- Updated flight and maintenance logs with current, accurate information.
Lead Avionics Technician
ST Engineering
08.2021 - 02.2022
- Contributed to team efforts by collaborating with other technicians for complex repairs and installations.
- Assisted in the training of junior technicians, sharing knowledge and expertise to enhance overall team performance.
- Expedited fault identification processes using detailed schematics and wiring diagrams for effective troubleshooting methods.
- Reduced downtime for aircraft by completing avionics repairs in a timely manner without compromising quality or safety standards.
- Tested electrical aircraft systems, components, and equipment for compliance with standards and to uncover malfunctions.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Increased efficiency in troubleshooting processes by utilizing advanced diagnostic tools and equipment.
- Optimized communication capabilities on aircraft by installing and maintaining various radio systems.
- Enhanced aircraft safety by performing routine inspections and maintenance on avionic systems.
- Performed thorough visual and physical inspections of all electrical parts.
- Completed preventive and reparative maintenance on aircraft electronics and computer systems.
- Upheld strict quality assurance protocols to ensure all completed work met or exceeded established benchmarks before returning an aircraft to service.
- Maintained accurate records of work performed, ensuring traceability in accordance with industry standards.
- Improved aircraft performance by repairing, maintaining, and calibrating navigation systems.
- Supported successful flight operations through the installation and testing of critical flight control systems.
- Collaborated with engineers to recommend design improvements for enhanced system performance and reliability.
- Completed quality assurance checks for service work and completed documentation outlining updates.
- Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters.
- Repaired and installed wiring, connectors, control boxes antennas, and other pieces.
- Demonstrated adaptability by successfully working on a diverse range of aircraft types, including fixed-wing and rotary-wing models.
- Diagnosed faults and developed resolution plans.
- Contributed significantly to project completion rates, efficiently managed avionics inventory and procurement.
- Achieved high levels of operational reliability by implementing preventative maintenance schedules for avionics systems.
- Streamlined troubleshooting procedures for radar systems, reducing downtime significantly.
- Optimized aircraft performance by calibrating and testing avionics hardware.
- Improved flight efficiency, conducted software updates on flight control systems.
- Boosted team productivity by leading training sessions on new avionics technology.
- Improved system longevity, performed upgrades on outdated avionics systems.
- Trained and oversaw new technicians' activities for proper repair and maintenance of avionic systems.
- Perform both Hangar and Line maintenance activities on B777-200, B787-8/9, B767-200/300, B757-200, B737-200, B737-700/800 and B737-MAX.
Avionics Technician & Troubleshooter
ST ENGINEERING
01.2016 - 12.2021
- Perform various testing, troubleshooting and operational checks of aircraft systems
- Verify all components, wires and terminations per maintenance documents
- Perform various types of modifications on Boeing and Airbus aircraft (EGPWS, TCAS, ATC MODE S, GPS)
- Test and troubleshoot instruments, components and assemblies using circuit tester, multimeter, clamp meter, oscillator, bonding meter, loop resistance tester
- Maintain required logs and records of work accomplishments
- Possess the ability to read basic blueprints and schematics of aircraft and component wiring
- Perform installation, removal and testing of several electronic components from aircraft
- Contributed to team efforts by collaborating with other technicians for complex repairs and installations.
- Assisted in the training of junior technicians, sharing knowledge and expertise to enhance overall team performance.
- Tested electrical aircraft systems, components, and equipment for compliance with standards and to uncover malfunctions.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Performed thorough visual and physical inspections of all electrical parts.
- Maintained accurate records of work performed, ensuring traceability in accordance with industry standards.
- Repaired and installed wiring, connectors, control boxes antennas, and other pieces.
- Streamlined troubleshooting procedures for radar systems, reducing downtime significantly.
- Contributed to successful flight operations, meticulously assembling and installing avionics components.
- Troubleshot complex navigation systems to ensure flawless operation during critical flight operations.
- Improved flight efficiency, conducted software updates on flight control systems.
- Assessed avionic system faults to identify and recommend corrective actions.
- Perform both Hangar and Line maintenance activities on B777-200, B787-8/9, B767-200/300, B757-200, B737-200, B737-700/800 and B737-MAX
Lead Aircraft Technician
Ethiopian Airlines
01.2002 - 12.2015
- Responsible for 15+ aircraft technicians
- Assigning jobs, follow up work status and provide technical assistance
- Evaluate daily maintenance performances, Train and mentor technicians
- Played active role on overall maintenance processes, airline standard practices and regulatory compliances
Aviation Maintenance Technician
Ethiopian Airlines
01.2002 - 12.2015
- Perform both Hangar and Line maintenance activities on B777-200, B787-8/9, B767-200/300, B757-200, B737-200, B737-700/800, MD-11, Fokker-50, DHC-6, DHC-Q400 Aircrafts and Engines
- Perform modifications, Operational and functional checks of Aircraft Avionics systems
- Subject Matter Expert (SME) for 787 software load and download various reports
- Perform testing and troubleshooting using advanced test equipment like IFR 6000/4000, Digital multimeters, Clamp Meters, DFDR downloader, DEND Downloader, Signal Generator and Oscilloscopes, Frequency analyzer, Loop Resistance tester and so on
Education
Associate Degree - Aviation Maintenance
Ethiopian Airlines Aviation Academy
01.2004
Advanced Diploma - Metal Technology
Argo-Technical Training College (ATTC)
01.2000
Skills
- Flight line operations
- Aircraft acceptance and verification
- Airline maintenance
- MRO
- In-service support
- AOG
- Stakeholder management
- Technical knowledge in Boeing models
- Aircraft systems troubleshooting
- Reading engineering drawings
- Understanding wiring diagrams
- Using schematics
- Interpreting service bulletins
- Following airworthiness directives
- Operating in high pressure environments
- Functioning in diverse environments
- Communication skills
- Proficient in Windows
- Proficient in Microsoft Office
- Team management
- Risk management
- SMS
- Budgeting
- Leadership skills
- Safety compliance
- Individual contributor
- Team environment
- Technical troubleshooting
- Team leadership
- Employee training
- Conflict resolution
- Relationship building
- Performance evaluation
- Regulatory compliance
- Cross-training
- Quality assurance
- Strong work ethic
- Teamwork and cooperation
- Problem-solving
- Time management
- Attention to detail
- Reliability and punctuality
- Leadership qualities
Key Qualifications
- Experienced in various aviation working environments: Flight line operations, new aircraft acceptance and verification, Airline (Hangar and Ramp) maintenance, MRO and In-service support (AOG), and airline representation at different stations.
- Ability to work with various stakeholders: Engineering, Management, Customer and vendors.
- Profound technical knowledge in Boeing models Aircraft (737, 747, 757, 767, 777 & 787).
- Recognized as a go-to person for aircraft systems troubleshooting.
- Ability to read, understand and use Engineering drawings, Wiring diagrams, schematics, Service bulletins, Airworthiness Directives, and other engineering documents.
- Experienced to operate in a high pressure and demanding environment.
- Ability to function in inter-cultural and diverse environment.
- Strong communication skill.
- Proficient in Windows and Microsoft Office (Word, Excel, PowerPoint, Access).
- Knowledgeable in team management, Risk management, SMS, Budgeting and Leadership skills.
- Proven ability to work both as an individual contributor and in a team environment.
Training Certificates
- B787 GEN FAM
- B777 GEN FAM and AVI GEN FAM
- A320 OSS And A321 NEO AVIONICS GEN FAM
- Boeing 737NG Aircraft system course (Airframe, Powerplant and Avionics)
- Bombardier DHC8-Q400 (PWC PW150) Maintenance Initial and ADD-ON
- Fokker 50 Aircraft system course (Airframe, Powerplant and Avionics)
- Wiring practices training by Boeing Field Service, Addis Ababa
- Flight Safety Maintenance Technician Regulation Recognition Program
- Minimum Equipment List (MEL) Program and Job Card Training
- Fuel tank Safety (SFAR 88) Training
- Aviation Legislation and Human factors Training
- SMS for Operational Personnel
- Global Anti-Corruption: Preventing Bribery and Corruption
- US Workplace Harassment Learner Selection
- Anti-Phishing Essential
- Code of Business Conduct and ethics
- Captive E-Learning Course
- Basic IT Security
- Cyber Security Basics
Licenses And Type Ratings
- FAA POWER PLANT & AIRFRAME
- Airframe and Powerplant ICAO Type II Licenses from Ethiopian Civil Aviation Authority
- Avionics ICAO Type II Licenses from Ethiopian Civil Aviation Authority
- B737-200 Airframe, Powerplant and Avionics rating
- B737-NG Avionics rating
- DHC8-Q400 Airframe, Powerplant and Avionics rating
- FOKKER-50 Airframe, Powerplant and Avionics rating
Certification
- Texas Driver's License
- FAA Airframe and Power Plant license
Languages
English
Full Professional
Ahmaric
Native or Bilingual
Timeline
Crew Chief
ST Engineering
02.2022 - 03.2023
Lead Avionics Technician
ST Engineering
08.2021 - 02.2022
Sr Crew Chief/Supervisor
ST ENGINEERING
01.2018 - Current
Avionics Technician & Troubleshooter
ST ENGINEERING
01.2016 - 12.2021
Lead Aircraft Technician
Ethiopian Airlines
01.2002 - 12.2015
Aviation Maintenance Technician
Ethiopian Airlines
01.2002 - 12.2015
Advanced Diploma - Metal Technology
Argo-Technical Training College (ATTC)
Associate Degree - Aviation Maintenance
Ethiopian Airlines Aviation Academy
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