Endea Randolph
Summary
Experienced professional skilled in project coordination and client services within the manufacturing sector. Adept at improving workflows, managing client interactions, and delivering quality results consistently. Dedicated to maintaining customer satisfaction and supporting team efforts in a dynamic environment.
Overview
15
15
years of professional experience
Work History
Customer Support Coordinator
MedVantx
03.2022 - 12.2023
- Enhanced client communication leading to better client retention.
- Facilitated the onboarding process for new clients to ensure seamless service integration.
- Produced and analyzed reports to track service performance and client satisfaction.
- Implemented customer service standards to ensure a consistent experience.
- Provided exceptional service leading to the establishment of long-term customer connections.
Project Coordinator
TrialCard
09.2020 - 03.2022
- Coordinated project tasks as per client and organizational requirements within set budgets.
- Assisted in the preparation of detailed client reports and performance reviews.
- Worked with the team to meet and exceed service targets and improve operational workflows.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
Reimbursement Program Assistant
TrialCard
07.2018 - 09.2020
- Managed daily operations and logistics for a team focused on healthcare reimbursement.
- Maintained detailed records of all program activities, data collection, and evaluation results.
- Liaised with insurance providers to optimize coverage processes.
- Ensured compliance with regulatory requirements and managed documentation for audits.
- Coordinated healthcare services to ensure patient access to required treatments.
Reimbusement Analyst
TrialCard
12.2015 - 07.2018
- Reviewed and processed medical, dental and vision claims for accuracy and completeness.
- Analyzed patient accounts to identify discrepancies in billing codes or charges.
- Maintained records of all claims filed with insurance companies and government agencies.
- Corresponded with providers regarding payment disputes and other issues related to reimbursements.
- Researched rejections, investigating problems to appeal claims.
- Provided customer service support to clients inquiring about their reimbursement status.
Customer Service Associate
Affiliated Computer Services
04.2009 - 12.2015
- Managed patient insurance coordination and billing inquiries.
- Maintained high customer satisfaction by optimizing service processes and team scheduling.
- Operated multi-line phone system and online messaging system to communicate with customers.
- Updated databases with new and modified customer data.
- Followed policies and procedures to meet or exceed established performance requirements.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Education
Some College (No Degree) - Health Information Technology
Devry
Chicago, ILSkills
- Customer Relations
- Proficient in Microsoft Office Suite
- Data Entry
- Insurance Verification
- Administrative writing
- Multiple Priorities Management
References
References available upon request.
Timeline
Customer Support Coordinator
MedVantx
03.2022 - 12.2023
Project Coordinator
TrialCard
09.2020 - 03.2022
Reimbursement Program Assistant
TrialCard
07.2018 - 09.2020
Reimbusement Analyst
TrialCard
12.2015 - 07.2018
Customer Service Associate
Affiliated Computer Services
04.2009 - 12.2015
Some College (No Degree) - Health Information Technology
Devry
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